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Consumer Relations Coordinator

3 weeks ago

Chatswood, Australia PepsiCo Beverages North America Full time

**Overview**

**Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported.**

**At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together,**

**we’ll**

**make a positive impact for good. Because when we Dare for Better, we can smile at**

**what’s**

**next. For our careers, families,**

**communities**

**and the planet.**

To continue our success, we currently have an exciting opportunity for a Consumer Relations Coordinator. This role will support responding to all consumer queries and complaints, regarding our company, its products and promotions in a manner that results in a positive consumer experience with the company. To ensure that ongoing feedback is provided to the relevant business processes (primarily Supply Chain & Marketing) as part of the process of continuous improvement

**For you**:

- Competitive benefits package:

- 5% annual bonus
- Discounts on Scoopon, Luxury Escapes, Asahi Beverages portfolio
- Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)
- Lease Plan
- Health & Wellness programs:

- Discounted private health insurance
- Financial coaching
- Counselling sessions
- Flu vaccinations
- Skin checks
- Professional development programs
- Global career opportunities

**Responsibilities**

**Key Responsibilities**
- Ensure full case responsibility for consumer enquiries until resolution
- Liaise cross functionally with Supply Chain, R&D, IT, Sales and Marketing for any escalations and/or as part of the process of continuous improvement
- Liaise with any external research laboratory to conduct analysis or investigations of enquiries
- Ensure all serious consumer enquiries are processed in line with procedures and handled with the appropriate level of sensitivity
- Proactively identifying and analysing issues and trends using real time data to formulate a response plan e.g. recalls, promotional adjustment etc
- Ensure all standard consumer contacts (mail and/or telephone) are recorded and maintained

**Qualifications**

**About you**:

- Experience in customer service role
- Ability to remain calm under pressure from external (consumers) or within the organisation
- Excellent communication and influencing skills
- Strong time management and prioritisation skills within a fast paced environment
- Ability to problem solve and the tenacity in following up on queries/escalations to resolution
- Ability to work additional hours/days for leave coverage within the team

**About us**:
Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith’s Chips, Red Rock Deli, Twisties, Sakata, and Bluebird NZ.
- Recognised as a Top Employer in Australia and New Zealand for the past 4 years
- Family Friendly Certification (AU)
- Australian Disability Network Member

PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive). Join us to shape the future of food and beverages with a focus on sustainability.

**PepsiCo’s hiring process**:

- Interview(s) and skills evaluation
- Online Assessment process
- Background checks