Customer Support Representative

2 weeks ago

Brisbane, Australia Ngare Employment Full time

**Customer Service Representative**

We are seeking experienced and enthusiastic Claims Representatives to join our growing team in Brisbane.

Reporting to the Customer Manager, you will be responsible for managing a portfolio of customers by way of developing strong and effective relationships, championing communication, and determining workers’ compensation claims that balance customer needs.

Our client has been providing workers’ compensation insurance in Queensland for more than twenty years. Supporting Queensland workers and businesses is at the heart of everything they do. From customer service and managing claims, to accessing rehabilitation, preventing injuries, and making sure employers have the right cover to protect their team.

**_ NB: This is an Indigenous Australian Identified position. NGARE EMPLOYMENT SOLUTIONS PTY LTD considers that being Aboriginal or a Torres Strait Islander is a genuine occupational requirement for this position under s 25 of the Anti-Discrimination Act 1991._**

**Key Responsibilities**
- Gather information for determination and payment of claims within the set KPIs
- Provide customers with professional customer service and achieve key service levels in the Contact Centre
- Action requests received on settled and closed claims in a timely manner ensuring the continuation of high levels of customer service are delivered to injured workers even after the conclusion of their claims
- Record information accurately to meet business requirements
- Work together with all groups to ensure seamless customer service delivery
- Process improvements identified and implemented
- Ensure that all records are maintained in accordance with record management policies and procedures and meet legislative and business requirements

**Skills and Experience**
- Relevant studies in the insurance environment would be highly regarded (but not essential)
- Previous administrative experience in insurance and high volume processing in a customer focused commercial insurance environment and/or a call centre
environment will be highly regarded
- Well developed interpersonal skills to develop rapport and interact with customers and others
- Ability to manage high volume telephone calls in a timely and
professional manner
- Highly developed customer experience skills
- Demonstrated ability to work effectively with others and actively contribute to a team environment
- Ability to meet service levels and team goals by establishing and maintaining good working relationships

**An intensive paid 8 week academy training process will be provided as past of this position.**

**Starting salary is $68,000.

  • Customer Support Representative

    3 days ago

    Brisbane, Queensland, Australia Tait Communications Full time

    Customer Support Representative - BrisbaneJoin to apply for the Customer Support Representative - Brisbane role at Tait CommunicationsCustomer Support Representative - Brisbane3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Representative - Brisbane role at Tait CommunicationsGet AI-powered advice on this job and more...

  • Customer Support Representative

    2 days ago

    Brisbane, Queensland, Australia Tait Communications Full time

    Customer Support Representative - BrisbaneJoin to apply for the Customer Support Representative - Brisbane role at Tait CommunicationsCustomer Support Representative - Brisbane3 days ago Be among the first 25 applicantsJoin to apply for the Customer Support Representative - Brisbane role at Tait CommunicationsGet AI-powered advice on this job and more...

  • Customer Support Representative

    2 weeks ago

    Brisbane, Australia Truly Malaysian Village Full time

    As a Customer Support Representative at Truly Malaysian Village, you will be the first point of contact for our visitors, providing them with assistance, information, and support. You will play a vital role in ensuring that every visitor has a positive experience, addressing their inquiries, and resolving any issues that may arise. Your passion for customer...

  • Customer Support Representative

    7 days ago

    Brisbane, Australia aXcelerate Full time

    **About us** aXcelerate is a leading SaaS providing a next-generation software suite that powers millions of learners' course and competency records throughout Australia. We are seeking a Customer Support Representative to join aXcelerate’s growing team. As part of the Customer Support team, you will be the face of the company to our clients. You’ll...

  • Customer Support Representative

    1 day ago

    Brisbane, Australia aXcelerate Full time

    **About us** aXcelerate is a leading SaaS providing a next-generation software suite that powers millions of learners' course and competency records throughout Australia. We are seeking a Customer Support Representative to join aXcelerate’s growing team. As part of the Customer Support team, you will be the face of the company to our clients. You’ll...

  • Customer Support Representative

    2 days ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Hitachi BenefitsA competitive and rewarding salary package inclusive of Super & Company Biannual BonusesFully maintained company vehicle + Personal laptop + work mobileExclusive staff discounts on Medibank Health Cover and a range of other in-house products and servicesEnd-to-end, OEM-level training to ensure you are well equipped to perform your bestReal...

  • Customer Sales Support Representative

    17 hours ago

    Brisbane, Australia Sandvik Full time

    Sandvik Mining and Rock Solutions Customer Sales Service Representative - Milton | Brisbane QLD Join our dynamic team at the forefront of customer engagement! Situated in the vibrant Milton Green precinct, we are seeking a dedicated Customer Support Representative. Your role will be crucial in assisting customers with Sandvik parts orders and quotations,...

  • Customer Support Representative

    1 week ago

    Brisbane, Australia Tait - Asia Pacific Full time

    **Customer Support Representative - Brisbane** We're looking for a motivated and customer-focused **Customer Service Representative (CSR)** to join our Tait Asia Pacific team. In this role, you'll play a key part in ensuring our customers and distributors receive outstanding service, while also supporting our sales team and contributing to the success of...

  • Customer Sales Support Representative

    17 hours ago

    Brisbane, Australia Sandvik Full time

    Sandvik Mining and Rock Solutions Customer Support Representative - Milton | Brisbane We have an exciting opportunity for applicants with a passion for customer service! Working from our new office facility at the Milton Green precinct, we are looking for a Customer Support Representative to service our customers with the ordering and quotations of Sandvik...

  • Customer Sales Support Representative

    7 days ago

    Brisbane, Australia Sandvik Full time

    Deadline: - Sep 1 - Country: - Australia - Location: - Brisbane QLD, Queensland - Job-ID: - R0044296 - Job category: - Sales and Product Service **Customer Support Representative - Milton, Brisbane** We have an exciting opportunity for applicants with a passion for customer service! Working from our new office facility at the Milton Green precinct, we...