Food & Beverage Duty Manager

**Food and Beverage Duty Manager - Crowne Plaza Melbourne Carlton**

Crowne Plaza Carlton is a vibrant cosmopolitan hotel with everything you need to create your perfect urban getaway. Conveniently located close to world-class Universities in the heart of Melbourne’s Innovation District. The hotel’s ideal location overlooking the beautiful Lincoln Square lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Set to be a highly sought-after destination for business and leisure travelers alike, the hotel is also home to a stunning new restaurant aiming to be Carltons culinary destination for those seeking a unique and exceptional dining experience.

Crowne Plaza Melbourne Carlton is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our private dining room offers an exclusive and intimate experience.

Are you ready to take your career to the next level with an iconic brand? We are looking for a Food & Beverage Duty Manager who can lead and inspire a team of professionals committed to delivering a unique and exceptional dining experience in Melbourne’s newest hospitality and dining destination.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Lead and coordinate the F&B team to deliver premium service for our guests
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Follow hotel safety protocols and procedures at all times.
- Take action to solve guest problems/complaints and use established guidelines for any service recovery to ensure guest satisfaction.
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
- Ensure cash handling procedures are followed, with banking completed according to procedure on each shift.
- Assist with induction of new employees and preform on the job training in accordance with department standards and procedures.
- Coach staff on each shift, providing constructive feedback to enhance performance.
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift

**What we need from you**
- Commitment and passion to deliver excellent service
- Energy -you’ll be on your feet most of the day leading from the front
- Leader - previous leadership / management experience in a hospitality setting
- Articulate -a great communicator, good English language and writing skills, warm, welcoming and easy to talk to
- Flexible -night, weekend and holiday shifts are all part of the job
- Experienced -you will ideally have formal training across all aspects of food and beverage execution

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.

**Want to be part of the journey?**

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take the initiative and use their personality because they make a crucial difference to the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

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