Service Coordinator

12 hours ago

Perth, Australia Diplomatik Full time

Diplomatik are seeking an experienced Service Coordinator to join the dynamic team of our client, experts in the production of state-of-the-art Elevated Work Platforms.

This position is full time and looking for someone start as soon as possible

**Field Service Operations**:

- Direct, coordinate, and efficiently allocate field service jobs.
- Optimise labor utilization and minimize excessive travel in planning and distributing tasks.
- Communicate and implement planning schedules effectively within the field service team.
- Ensure Field Service technicians adhere to quality practices, servicing machines to customer expectations.
- Monitor housekeeping in field service activities and maintain a professional demeanor with customers and colleagues.
- Report to the Eastern Region Service Manager regarding the professionalism of field service employees.
- Advise on the maintenance of service vehicles and ensure a high standard reflective of a professional business operation.
- Ensure the field service team understands good customer service practices.
- Maintain a scheduled service roster, contacting customers promptly when service is due.
- Consult with customers to develop service relationships and foster business opportunities.
- Coordinate responses to service calls, prepare and distribute quotations, ensuring all aspects meet customer expectations.

**Service Parts & Administration**:

- Provide administrative assistance to the Eastern Region Service Manager and Sales Representatives.
- Assist in creating workshop job cards and process parts and labor on job cards as needed.
- Actively promote the NSW branch when dealing with customers.
- Share information within the team, actively seeking opportunities to gain new skills.
- Ensure prompt and courteous service to internal and external customers.
- Assist the Eastern Regional Service Manager on service-related issues, conducting job costing and customer invoicing.
- Keep management informed of all business-related matters.

**Safety**:

- Participate in WHS training, identify, assess, and control workplace hazards.
- Follow safety instructions and use personal protective equipment as required.
- Report injuries, incidents, and hazards in accordance with procedures.
- Promote and ensure safe work practices with internal and external customers.

**Quality**:

- Ensure accurate completion and maintenance of all service documentation and administrative forms.
- Assist in developing Company Policy and Procedures.
- Observe and advise on the high standard of service, repairs, and maintenance work to reduce rework and unnecessary costs.
- Respond to customer inquiries promptly and ensure field service repair times align with procedures and manufacturer recommendations.

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