Customer Experience Coordinator

2 weeks ago

Derrimut, Australia AHB Group Ltd Full time

We are growing and now have the opportunity to create new talented **Customer Experience Coordinator's** to be the next wave of superstars at the AHB Group.

Our CEC team take care of our customers from Sales Accept all the way through till handing over the keys to their new home.

**What does a Customer Experience Coordinator do?**
- Central point of contact for our clients who are building a home with us.
- Coordinate everything that happens internally to do with the build.
- Documentation, Contracts, Variations, Permits and so much more
- Keep the customer up to date with the progress of their build
- Liaise with the Construction team
- Deliver world-class customer service to internal and external stakeholders
- Deliver solutions when faced with challenges
- Workflow their portfolio of jobs to ensure we get the customer job to site

**About You**
- You have a high emphasis on Customer Service
- A caring/empathetic nature when dealing with clients
- Well developed communication skills
- High level of personal presentation
- Driven with a “Can Do” attitude
- Strong attention to detail and a problem-solving mindset
- Enjoy the excitement of being a part of a rapidly expanding business

**Qualifications and Experience**
- Qualifications in building industry and/or relevant customer service knowledge, skills and experience
- Highly developed computer literacy skills
- Able to prioritise and handle a large work-load
- A strong work ethic and the ability to multi-task
- Good with numbers
- Interest and capacity to learn technical building and engineering concepts.
- Strong written & verbal communication skills, including a professional phone manner
- Prior experience in the Building and Construction industry highly regarded

**Whats on offer**
- 12-week training and induction into the role and the business
- Structured training and development
- Opportunities to grow within the organisation
- Onsite Parking
- Awesome people
- Supportive leadership
- Next level company events
- A whole lot of fun and banter

**Structured Salary Growth**:

- $60,000 + Super
- $65,000 + Super after probation (6 months)
- $70,000 + Super at 1st anniversary
- $75,000 + Super at 18-month anniversary
- After 18 months, we will review and plan your career pathways within the organisation.

We are based in Derrimut (Western Suburbs) and have a 5 days a week in the office policy. If you are looking for WFH flexibility, unfortunately, this is something that we can not accommodate for a traineeship.

**Next Steps..**
- Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person._
- To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

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