Customer Service Specialist

3 days ago

Derrimut, Australia Sharp & Carter Full time

Diverse role
- No two days are the same
- Clear professional development pathway on offer
- Tight knit and collaborative team

**About the role**:
Are you a customer-focused, solution-oriented individual with a passion for delivering exceptional service? Sharp & Carter is currently representing a
**national leader in freight management** who are currently seeking an
**Customer Service Professional** to join their team. This person will drive customer satisfaction while retaining their existing client base.

As a Customer Service professional, you will be responsible for assisting a portfolio of clients, building strong relationships, and partner with account managers to implement strategies to maximize client expenditure.

If you have excellent communication skills, a proactive mindset, and a keen interest in the transport and logistics industry, we want to hear from you

**Key Responsibilities**:

- Build and maintain strong client and carrier relationships through effective communication and coordination with internal teams.
- Support the onboarding of new customers, ensuring a smooth transition and excellent service from day one.
- Maintain accurate records and update job-related information in a timely manner.

**Required Skills and Competencies**:

- Strong operational mindset with the ability to think outside the box and provide creative solutions.
- Exceptional customer focus, communication, and negotiation skills to achieve mutually beneficial outcomes.
- Calm and assertive approach when under pressure, with the ability to resolve conflicts and handle escalations effectively.
- Excellent multitasking and prioritisation abilities, ensuring timely completion of tasks and results-driven activity.
- Accurate data entry skills, attention to detail, and the ability to work at a fast pace.

***

**Qualifications and Experience**:

- Prior experience within customer service and administration based roles
- Previous experience using a Transport Management System
- Experience in negotiation and conflict resolution.
- Strong multitasking and prioritisation skills.
- Polite and friendly manner when interacting with suppliers and clients.
- Advanced computer skills.

  • Customer Service Officer

    1 week ago

    Derrimut, Australia Beacon Lighting Full time

    **Join Australia’s leading lighting retailer**: - ** Casual role at our Distribution Centre located in Derrimut**: - ** Great company culture and benefits with flexible working arrangements** **ABOUT BEACON LIGHTING** Established in Melbourne in 1967, Beacon Lighting is Australia’s leading specialist retailer of lights, ceiling fans and light globes,...

  • Inbound Sales Consultant

    2 weeks ago

    Derrimut, Australia Solar Specialist Full time

    **Inbound Sales Consultant | H**uge Commissions with Hourly Rate** **The Role** We are seeking passionate and experienced sales people to become Sales Consultants in our Melbourne inbound sales team. Your previous experience in a sales role will see you excel and be rewarded with commissions and incentives on top of your hourly rate. **Key...

  • Customer Service

    2 weeks ago

    Derrimut, Australia Beacon Lighting Full time

    **After initial onsite training, this role will be - 3 days work from home and 2 days work at the office in Derrimut** - ** Join Australia’s leading lighting retailer**: - ** Full Time permanent role at our Support Centre located in Derrimut**: - ** Great company culture and benefits with flexible working arrangements** **About Beacon...

  • Customer Service

    21 hours ago

    Derrimut, Australia Beacon Lighting Full time

    **After initial onsite training, this role will be - 3 days work from home and 2 days work at the office in Derrimut** - ** Join Australia’s leading lighting retailer**: - ** Great company culture and benefits with flexible working arrangements** **About Beacon** Our story began in Melbourne in 1967 with a single store and the drive to brighten up...

  • Full Time Customer Service

    1 week ago

    Derrimut, Australia Beacon Lighting Full time

    **After initial onsite training, this role will be a hybrid working arrangement** - ** Join Australia’s leading lighting retailer**: - ** Full Time permanent role at our Support Centre located in Derrimut**: - ** Great company culture and benefits with flexible working arrangements** **ABOUT BEACON LIGHTING** Established in Melbourne in 1967, Beacon...

  • Full Time Customer Service

    21 hours ago

    Derrimut, Australia Beacon Lighting Full time

    **After initial onsite training, this role will be a 50/50 hybrid working arrangement** - ** Join Australia’s leading lighting retailer**: - ** Full Time permanent role at our Support Centre located in Derrimut**: - ** Great company culture and benefits with flexible working arrangements** **ABOUT BEACON LIGHTING** Established in Melbourne in 1967,...

  • Full Time Customer Service

    21 hours ago

    Derrimut, Australia Beacon Lighting Full time

    **After initial onsite training, this role will be - 3 days work from home and 2 days work at the office in Derrimut** - ** Join Australia’s leading lighting retailer**: - ** Full Time permanent role at our Support Centre located in Derrimut**: - ** Great company culture and benefits with flexible working arrangements** **About Beacon...

  • Part Time Customer Service

    1 week ago

    Derrimut, Australia Beacon Lighting Full time

    **3 days per week with additional days available during our busy months of January and February.** **Flexible start and finish times to **suit** your needs.** - ** Join Australia’s leading lighting retailer**: - ** Great company culture and benefits with flexible working arrangements** **About Beacon** Our story began in Melbourne in 1967 with a single...

  • Customer Service Officer

    1 week ago

    Derrimut, Victoria, Australia Beacon Lighting Full time $60,000 - $80,000 per year

    Join Australia's leading lighting retailerCasual role at our Distribution Centre located in DerrimutGreat company culture and benefits with flexible working arrangementsAbout Beacon LightingEstablished in Melbourne in 1967, Beacon Lighting is Australia's leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide....

  • Customer Service Officer Vic

    1 week ago

    Derrimut, Australia Korvest Full time

    **EzyStrut,** part of ASX listed company Korvest Ltd is a leading supplier and manufacturer of cable support systems, with a proven track record of supplying to the mining, oil and gas, communications, transport infrastructure, and energy industries throughout Australia. Our passion is to provide the highest standards of products, services and value to our...