Customer Care Coordinator

3 days ago

Derrimut, Australia AHB Group Ltd Full time

We have recently introduced a new team to our business: Customer Care Team.

The objective of this team is to help our business enhance our reputation, and build stronger trust with our clients by resolving issues for them.

**The Role**

This role is responsible for managing and resolving customer complaints, disputes, and feedback on the construction and maintenance of residential buildings.

This role is pivotal in ensuring customer satisfaction by effectively handling issues, developing solutions, and maintaining positive relationships with clients.

They key to this role will be your ability to navigate through the customers journey, identify the people involved, investigate and collate all relevant documentation, and work with the relevant teams to find a solution for the customer.

**About You**
- You have a high emphasis on Customer Service
- A caring/empathetic nature when dealing with clients
- Well developed communication skills
- High level of personal presentation
- Driven with a “Can Do” attitude
- Strong attention to detail
- Enjoy the excitement of being a part of a rapidly expanding business

**Qualifications and Experience**
- Qualifications in building industry and/or relevant customer service knowledge, skills and experience
- Highly developed computer literacy skills
- Able to prioritise and handle a large work-load
- A strong work ethic and the ability to multi-task
- Strong written & verbal communication skills, including a professional phone manner
- Prior experience in the Building and Construction industry highly regarded

**Whats on offer**
- A passionate and fun team
- Training, development and mentoring
- Opportunities to grow within the organisation
- Extravagant company events
- Diversity, inclusion and a bunch of fun people doing fun things
- Onsite Parking

**Next Steps..**
- Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person._
- To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

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