Indigenous Customer Service Specialist

15 hours ago

Port Melbourne, Australia Indigenous Workstars Full time

Become part of a world class leading provider in specialised uniforms. Provide outstanding customer experience to uniforms customers and internal stakeholders by operating as a key internal administrative contact. Investigate and resolve escalated queries from sales and customer service teams to support the growth and ongoing improvement of the uniforms business.

**Describe the client**:
Workwear Group, as it is known today, is a world-class leader in specialised uniform solutions.
From humble beginnings of supplying garments to the Australian contingent in WWII, to serving over 1 million customers across the globe, Workwear Group is part of a 200,000+ strong Australian workforce

**Position Description**:

- Liaise with internal stakeholders as escalation contact for CS operations
- Provide feedback and insights to both WWG sales teams and customer service agents to ensure 2-way communication and collaboration is constant and encouraged.
- Monitor service levels and instigate investigations and quality analysis to ensure customer satisfaction levels are consistently met
- Analyse data, collaborate and engage with stakeholders and customers to instigate and support continuous improvement initiatives
- Be responsible for maintaining and developing all standard operating procedures for Uniforms customer service teams 6. Create training documentation in written, visual and oral formats to support new and updated standard operating procedures
- Contribute to the development and execution of WWG's customer service / experience strategy Batch, palletise and load orders and consignments for delivery according to standard operating and safety procedures.
- Strong passion for excellent customer service Problem solving and natural curiosity to improve ways of working
- Excellent written and verbal communication skills, at both agent and executive level
- Influencing capability - management of internal stakeholders and third-party suppliers Attention to detail
- An interest and appreciation of data and analytics

Ability to challenge and negotiate best outcome

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

  • Indigenous Guest Service Host

    15 hours ago

    Melbourne, Australia Indigenous Workstars Full time

    Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne! **About the Role** We are seeking Guest Services...

  • Indigenous Retail Showroom Consultant

    15 hours ago

    Melbourne, Australia Indigenous Workstars Full time

    **Our client**: Australian owned and operated business, with a global employee network servicing customers across Australia nationally in private and public sectors. We provide customised quality solutions in commercial office and home furniture to our customers and operate within a safe, transparent, and honest business framework. With a core value of...

  • Indigenous Operations Administrator

    15 hours ago

    Melbourne, Australia Indigenous Workstars Full time

    Are you passionate about customer service? Do you have great attention to detail skills? We currently have a fantastic opportunity for a Operations Administrator to join the team at SEA LIFE Melbourne Aquarium on a part-time basis working 5 days a week for 6 hours each day. About the Role Reporting to the Operations Manager you will be responsible for...

  • Indigenous Commerical Attendant

    15 hours ago

    Melbourne, Australia Indigenous Workstars Full time

    Do you have the magic in you to create memorable experiences all for the love of fun? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne Aquarium! **About the Role** We are currently looking for permanent part time Commercial Hosts (to work across both F&B and...

  • Customer Service Officer

    16 hours ago

    Port Adelaide, Australia Workskil Australia Ltd Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a part time (25 hrs per week),...

  • Internal Sales and Customer Service Specialist

    2 weeks ago

    Port Melbourne, Australia Specified Select Group Full time

    Our client is a privately-owned Australian business, a key player in the building products industry. With their rich history and deep-rooted expertise, they offer market-leading products. We're currently seeking a dynamic and friendly Internal Sales and Customer Service Specialist to join their vibrant team at their brand-new head office/ trade store. Key...

  • Customer Banking Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Altona Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster **Part Time Roster (20 hours per week)**: - Monday: 9.30am - 1.30pm - Tuesday: 9.30am - 1.30pm - Wednesday: 9.30am - 1.30pm - Thursday: 9.30am - 1.30pm - Friday: 9.30am - 1.30pm **Do work that...

  • Customer Banking Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Banking Specialist - Southland (24 hours/week) - **Thorough training program to kickstart your banking career - **Access to extensive employee benefits & discounts - **Be part of a collaborative and high-performing culture** **23 hours per week**: - Monday 11am - 4pm - Tuesday 11am - 4pm - Wednesday 11am - 4pm - Thursday 11am - 3pm - Friday 12pm -...

  • Customer Service Specialist

    2 days ago

    Port of Brisbane, Queensland, Australia DSV AIR & SEA PTY LTD Full time $60,000 - $100,000 per year

    Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.DSV Air & Sea  is seeking to hire a skilled and passionate Customer Service Specialist, Air & Sea in Port of Brisbane. The Customer Service Specialist plays an...

  • Customer Banking Specialist

    1 week ago

    Melbourne, Australia Commonwealth Bank Full time

    Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster _ **Part Time Roster (25 hours per week)**: - Monday: 11.00am - 4.00pm - Tuesday: 11.00am - 4.00pm - Wednesday: 11.00am - 4.00pm - Thursday: 11.00am - 4.00pm - Friday: 11.00am - 4.00pm **Do work that matters** As the public face of...