Customer Service Consultant

3 days ago

Kawana Waters, Australia Auto & General Holdings Full time

**Who is Control Insurance Solutions**:
Control Insurance Solutions is an innovative business, located on the Sunshine Coast in QLD, providing customers and partners with motor mobility related services. We are an agile and fast-paced business with a high-performance culture. We develop products and solutions to meet both customers and partner needs. We are passionate and focused on everything we do. We are now seeking talented customer focused motor enthusiasts to join our growing team.

**Purpose of the Role**

As the Customer Service Consultant, you will engage with our customers to deliver a high-quality customer experience, managing towing and assistance requests calls, managing cases from end-to-end. This role reports into CIS Assist Frontline Team Leader.

The role is based in Kawana on the Sunshine Coast and is an ‘in-office’ role.

**Position Accountabilities**

- **Focusing on first-call resolution, manage incoming calls from end-to-end
- Work collaboratively with the team, actively contributing to the team in a positive & engaging way
- Build highly effective relationships with both internal and external stakeholders
- Comply with all industry specific Acts, Codes and Regulations, as well as all company policies & procedures

**Knowledge and Experience**:

- **A passion or interest in motor vehicles
- Experience in a customer focused role with a genuine care for helping people
- Highly developed communication skills, adaptable, able to multitask and prioritise workload in a busy environment
- Ability to work in a call centre environment
- Demonstrated experience in identifying customer’s needs, clarifying information, and actioning suitable outcomes
- Demonstrated ability to build strong working relationships & collaborate with others

**Our Benefits**:

- Modern office, overlooking Lake Kawana
- Clear role accountabilities and measures of success
- Be challenged and rewarded as you contribute to our business success
- Support and guidance as you grow in confidence in your new role
- Join in a variety of social and community activities
- Employee discounts on Car, Home, Travel Insurance, and Roadside Assistance
- Discounts across a broad range of providers, for example; gyms, stores, rental vehicles, and accommodation
- Income Protection Insurance provided to all employees

**Control Insurance Solutions values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**

- A note from Control Insurance Solutions to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Control Insurance Solutions is not responsible for any fees related to unsolicited resumes.

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