Claims Consultant

**The role**:
Our goal is to recover the most amount of money in the most efficient and regulated manner for each claim. The role will involve managing a portfolio of undisputed liability claims, where you use your skills to collect this money.

**Team Values**:

- We are looking for someone that can add to the team's culture in a positive manner
- Have a desire for continuous improvement which includes coaching and feedback
- You will have regular one-on-one time with your team leader and weekly huddlesAbility to work autonomously and collaboratively in a dynamic team

**Skills & Experience**
- Motor claim or liability experience highly desirable
- Ideally a good understanding of the legislative, regulatory and compliance obligations.
- Ability to make decisions and liaise with solicitors and stakeholders.
- Exceptional customer service skills written and verbal.
- Demonstrated ability to operate in a complex environment, prioritise tasks and organise workload effectively.
- Ability to develop strong relationships at all levels with both internal and external stakeholders.Broad ability to drive for results, focus on outcomes and well-developed negotiation skills.
- **Key Responsibilities**
- Manage a portfolio of recoveries claims, these will be claims where a TPI claim number has been provided and the liability has been accepted.
- Maximise the recovery amount received on each claim.
- Effectively manage and triage claims through coordination, communication and prioritisation of activity between Recoveries, customers, TPI’s, and service providers.
- Manage outbound calls to TPI’s to chase recovery payments.
- Manage inbound correspondence from TPI’s on undisputed claims.
- Instigate litigation where appropriate, considering the broader commercial impacts.Leverage available tools and resources to maximise contact productivity with TPI’s.

**Our perks**:

- Location - This role is based at our Kawana Office. Local shops, cafes and restaurants within walking distance.
- Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

**About us:
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money **. **Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.