Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
Springfield Vista Retirement Living is a vibrant high-rise community, consisting of three apartment buildings, that sets a new standard in retirement living. Reporting to the State Manager - Operations, you'll be responsible for the day-to-day operations, culture and leadership of the village to create a positive, welcoming and safe environment for residents and staff. Leading this growing community, you will lead from the front by creating a culture of polished customer service, including coordinating resident engagement, financial & budget management, safety & security compliance, people & performance management and facilities management. If you have a background in Hotel, Tourism or Hospitality Management, make the switch to retirement living.
This is a permanent full-time opportunity working five days within our Springfield Vista community.
**What we offer**:

- Permanent full-time position with the opportunity to lead a team and create change
- Laptop, phone and onboarding training provided
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (e.g develop into a Regional Operations Manager role, or more)

**You will**:

- Take ownership and lead all daily operations of village services, including governance & compliance, safety & security, people leadership, facilities management and resident satisfaction
- Build on a vibrant resident satisfaction culture throughout the community that is built on communication, professionalism, honesty and inclusion
- Oversee and implement community finance budgets by working with internal finance partners and delivering presentations to resident committees
- Have a strong eye for maintenance or facilities management by ensuring you are working with your maintenance team to improve the facilities and facade of the overall community
- Display a strong sense of people leadership including recruitment, onboarding, rostering, ongoing training & development and performance management
- Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk
- Train your team to build on the foundations of the community and develop them into future leaders
- Ensure correct implementation and ongoing compliance with all policies and procedures (including ensuring correct administrative processes are in place and followed)
- Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee members

**What you'll bring**:

- Prior experience in a front-line operations management role (e.g. Hospitality, Hotel/Tourism or General Manager roles etc.)
- Strong people and stakeholder skills with a passion for leading teams, performance management and working with a wide range of residents and stakeholders
- A passion for building on customer engagement, KPI improvement and resident satisfaction
- Experience in P&L budgets, financial performance and confident in presenting budgets to a group of residents
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
- Tertiary qualification in business or related discipline (desirable, not essential)
- Current Police Check certificate (required, but we can complete it for you)
- Two (2) COVID-19 vaccinations (required)

Who we are
As a leader in retirement living, with 30 years experience, Aveo provides the stability and confidence to try new things and keep innovating. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversit