Service Sales Team Member L Warabrook

Permanent role - Full time
- Warabrook Office
- Grow your career with us

**About Us**:
At Aruma, we believe in the power of diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We're committed to building a team that reflects the rich tapestry of humanity.

People love to work at Aruma because they get the satisfaction of knowing they are Supporting people to live a great life, the life they want, the life they choose. Aruma is BRAVE. That's what makes us a trailblazer, being part of our team means you need to meet our BRAVE behaviours (Bold, Respectful, Authentic, Value Teamwork, Excellent).

**About the role**:
As a Service Sales Team Member, you will play a crucial role in upholding and enhancing Aruma's reputation as a human-rights-focused organization that consistently exceeds customer expectations. Your primary responsibility will be to deliver exceptional customer service as the first point of contact for inquiries.

In this role, you will respond to all customer inquiries and direct them to the appropriate team, with a key focus on supporting the Business Development team by capturing and progressing information as requested by our customers.

**Key Responsibilities**:

- You First. Person-centred approaches and focus being evident in all areas of daily interactions and practice including, customer goals and outcomes, as well as being considered in all decision-making processes ensuring customers receive quality supports.
- Respond to all enquiries to qualify and direct to the right person/department within ARUMA.
- Respond to all support services enquiries
- with a customer centric and sales-based approach.
- Professionally and respectfully respond to customer enquiries within the agreed timeframe.
- Follow the customer journey by collating support request information and documentation for identified Lines of Business.
- Provide current and prospective customers with organisational and NDIS information on services offered, regional operations, other ARUMA products and business streams.
- Ensuring the best possible customer experience for new and existing customers.
- Ensure feedback and complaints are referred to the Service Sales Team Lead in a timely fashion.
- Liaise with the Business Development team for meet and greets and follow ups
- Provide reports to the Service Sales Team Lead as required utilising the reporting functions instructed.
- Identify process improvements and work collaboratively to introduce changes.
- Contribute to reports, projects, presentations, and other administrative work as required.
- Accurate and timely reports provided to appropriate stakeholders.
- All enquiries are responded to in a timely manner, recording outcomes of each enquiry.
- Contribute to the development, achievement and continuous improvement of the team objectives and plans.
- Participation in various organisational projects and working groups to ensure continuous improvement against organisational strategic focus areas
- Work with the BD team, in identifying missed opportunities, and recognise road blocks that may impact attracting new customers.

**Benefits of working with Aruma**:

- Salary Packaging: Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free.
- Fitness Passport: Access to subsidised Gym membership
- Employee Assistance Program: Free confidential service including Money Assist, Legal Assist, Family Assist and Nutrition/Lifestyle Assist.
- Training: Opportunity for accredited training through our RTO
- Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa.
- Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night
- Job Satisfaction: Through making a real difference in peoples’ lives within a values-driven organisation.

**About You**:

- Qualifications in Office Administration
- Engaging personality, well developed presentation, written, verbal and listening skills, including an excellent telephone manner.
- Be able to build and maintain effective relationships with a range of stakeholders
- Commitment to the customer service ethic, always putting the needs of the customer first.
- High level of attention to detail and accuracy.
- Openness to new challenges and adaptable to change.
- Able to adapt communication style to specific needs of individuals and groups.
- Self-motivated, accountable and customer focused.
- Demonstrate confidence, empathy and sound business judgement in interactions and in the provision of advice.
- Great organisational skills and good computer literacy and capability in using systems and technology.
- An understanding of the importance of maintaining the confidentiality of the company, employees, customers and their families.
- Ability to work proactively and autonomously.
- Ability