Pws Agency Support Officer

Business Enabling Services Group / ICT Division / Government Services Branch
- APS 5 ($80,131 - $89,912) | Non-ongoing | Full-time
- Canberra, ACT

**ABOUT THE BRANCH AND SECTION**

The Government Services Branch (GSB) delivers Whole-of-Government services to Commonwealth agencies, including developing and supporting the secure telecommunications and digital collaboration needs of the Australian Government.

The branch is responsible for providing and managing:

- GovTEAMS, a comprehensive whole-of-government collaboration service for the Australian Public Service
- The Intra-government Communications Network (ICON), an optical fibre network that links Commonwealth offices throughout Canberra
- GovLINK, a secure inter-agency communication service that encrypts all nominated traffic, classified up to the PROTECTED level, between agency internet gateways; and
- The Parliamentary Workflow Solution (PWS), delivering services to support the management of parliamentary workflow across government. Including the development and support for Parliamentary Document Management System (PDMS).

The Parliamentary Workflow Solution (PWS) section is responsible for providing and managing a transformational service delivery arrangement to connect Australian Government agencies and Parliament under the Whole-of-Government (WofG) Parliamentary Workflow Solution (PWS) Program.

The PWS is a single, shared technology solution residing on shared infrastructure that delivers improved agency efficiency for parliamentary and executive correspondence across Whole-of-Government. PWS provides a common approach for managing these documents and processes including document creation, drafting, and clearance for parliamentary documents such as question time briefings, letters from Ministers to the public, submissions and briefings from Departments to Ministers as well as Departmental executive correspondence, etc. across the Australian Public Service.

PDMS is primarily a.NET and SharePoint solution utilising Application Programming Interfaces (API) and web services.

In operation since 2013, the agency support team now supports over 60 federal government agencies with over 35,000 users at both the UNCLASSIFIED and PROTECTED levels. The system provides an integrated document tracking solution, including management of document drafting, approvals and referrals to other agencies, maintenance of historical records, and search and reporting capabilities.

**ABOUT THE**
**OPPORTUNITY**

The Government Services branch is seeking a PWS Agency Support Officer to join the Parliamentary Workflow Solution (PWS) section. You will provide technical support to government agencies that have deployed the PWS.

Key responsibilities include:

- Providing technical assistance and training to agencies
- Assisting with the development and maintenance of documentation
- Responsible for incident management and reporting
- Assisting in managing system configuration
- Participating in on-call support
- Supporting the PWS Agency committees
- Undertaking agency support and\or other duties as required.

**DETAILED VACANCY INFORMATION**

For detailed information about this role, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.
- This role is being filled as a specified term vacancy for an initial period of up to 18 months. Specified term vacancies may be extended up to a maximum period of three years.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

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Vacancy Pack Opens in new window

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