Aps5 Case Management Support Quality Officer

2 weeks ago

Melbourne, Australia Chandler Macleod Full time

As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our
**Federal Government** client is seeking to engage an
**APS5 Case Management Support Quality **Officer on a contract for 12 months in Richmond.

**Position Overview**

**Duties & Responsibilities**:

- Conducting quality assurance and quality control activities in relation to AAT Case Management processes and decision making.
- Implementing a range of moderate to complex quality surveys.
- Providing professional and technical commentary to survey findings and improving decision making, dispute resolution practice and performance.
- Assisting in developing and implementing improvement strategies for delivering branch goals and strategic objectives.
- Supporting the Quality team in delivering a range of Quality projects, for informing and improving AAT Case Management practice.

**Key skills required for the role**:

- Previous experience in conducting Quality surveys in a human centred service environment.
- Ability to execute an agreed plan of action for specific tasks
- Attention to detail and time management skills
- Ability to provide constructive feedback
- Competence in using IT

**Desirable skills to have for the role**:

- Understanding of, and/or previous experience with NDIA/NDIS functions
- Team player
- Ability to comprehend and synthesise high volumes of information

**Mandatory Requirements**:

- Applicants must be Australian citizens.

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