Aps5 Case Management Support Quality Officer
5 days ago
As one of Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.
Our
**Federal Government** client is seeking to engage an
**APS5 Case Management Support Quality **Officer on a contract for 12 months in Richmond.
**Position Overview**
**Duties & Responsibilities**:
- Conducting quality assurance and quality control activities in relation to AAT Case Management processes and decision making.
- Implementing a range of moderate to complex quality surveys.
- Providing professional and technical commentary to survey findings and improving decision making, dispute resolution practice and performance.
- Assisting in developing and implementing improvement strategies for delivering branch goals and strategic objectives.
- Supporting the Quality team in delivering a range of Quality projects, for informing and improving AAT Case Management practice.
**Key skills required for the role**:
- Previous experience in conducting Quality surveys in a human centred service environment.
- Ability to execute an agreed plan of action for specific tasks
- Attention to detail and time management skills
- Ability to provide constructive feedback
- Competence in using IT
**Desirable skills to have for the role**:
- Understanding of, and/or previous experience with NDIA/NDIS functions
- Team player
- Ability to comprehend and synthesise high volumes of information
**Mandatory Requirements**:
- Applicants must be Australian citizens.
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