Customer Service Representative

1 week ago

Perth, Australia TPG Telecom Full time

Exciting time to join a top 100 ASX listed business with big goals
- Access to a great selection of benefits
- Open to any location

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

**This opportunity**

This is an excellent opportunity to join TPG’s Domains and Hosting Support Team as a Customer Service representative working in a customer-facing team to deliver Domains and Hosting support in Enterprise & Government, including, Legacy iiNet and Westnet customers.

**Responsibilities**
- Ensure Domains and websites meet the industry and company guidelines, including auDa, ICANN
- Control end-to-end accountability and and assist in incident triage with customers, web developers and other specialists, both internally and externally

**Knowledge and experience**
- Experience in a Contact Center Support role
- While we provide full training for all our products, a solid understanding of the Domains and Hosting space is valued greatly
- Knowledge of Rumba and PTS and either Adam B-Sys or SNBS would be an advantage
- Exceptional communication skills
- High customer service focus

**Benefits and perks**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts

**Our TPG Telecom Spirit**

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

**Bolder and better together**

**#LI-Hybrid #LI-SM1**

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