Deputy Boutique Manager

**Position**:
**ABOUT THE COMPANY**

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

**ABOUT THE OPPORTUNITY**

If you like challenges, out-of-the-box thinking and teamwork, there is a **rare**and **unique**opportunity**for you as we are currently seeking a high performing **Deputy**Boutique Manager**to join our **Melbourne**Boutique.**

**Job responsibilities**:
**A TAG HEUER DEPUTY BOUTIQUE MANAGER IS**

**A PERFORMANCE-DRIVEN SALES EXPERT**
- Plays an active role in the boutique, **increasing boutique sales, contributing individually**to the turnover, and bringing the team in **achieving the global objective**
- Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing

**A TEAM LEADER**
- **Ensures team’s motivation and cohesion to reach the Boutique’s goals**
- Acts as a **point of contact**for both **teams**and boutique / Market **management,**and as a **privileged interface between both when necessary**
- Ensures **strong presence**on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
- Promotes a **positive, inclusive, and supportive work environment**in line with **group’s values**

**A TAG HEUER AMBASSADOR**
- Ensures an **outstanding service**is offered to all visitors in store; **trains, develops, and debriefs**teams around **Client Experience excellence**
- Embodies the Tag Heuer’s **brand DNA**and acts as a **passionate Brand Ambassador**in and outside the boutique**, especially at **events**
- Defines proactively **grooming, attitudes**, and **Visual Merchandising**in line with luxury standards and internal guidelines

**A CLIENT DEVELOPMENT SPECIALIST**
- **Leads the team**to develop **long-term relationships**with **clients**
- **Sets and follows clienteling action plans**(outreaches, appointments, sales from appointments )

**AN OPERATIONS EXCELLENCE SUPERVISOR**
- **Oversees the boutique operational processes, front and back,**in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
- Ensures **compliance**with **internal**control**policies**
- **Supervises the store expenses and maintenance**
- Shows proactivity to **challenge and improve processes**

**Profile**:
**ABOUT YOU**

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma

To be successful in this position, you will possess the following:

- **Management experience**in a **luxury/retail environment**
- Mastery of **selling skills**
- Mastery of **sales KPIs**
- Knowledge of **Brand DNA & history**
- Knowledge of **Brand Collections**
- **Creative business driver**, results-oriented
- **Client-centric mindset**, focused on recruiting new clients and growing the active **client base**
- Excellent **interpersonal**and **communication**skills
- Able to effectively **lead a team**, able to coach and develop a high-performing team
- Agile manager, able to **multi-task**in a fast-paced environment
- **Flexibility**, fast learner
- Autonomy, sense of **ownership**
- **Pragmatism**and resilience

**Additional information**:
As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.
- Due to a high volume of interest, only shortlisted applicants will be contacted. _

**_TAG Heuer _**
**MAISON***:

- 1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even tod