Team Leader

**Overview**

As a Team Leader of the Configuration Analyst team, your role is to lead, support and mentor a team of approximately, 8-10 employees ensuring full commitment to high quality deliverables. Working as an integral part of the Configuration Analyst team, you will provide analysis of business requirements and where necessary produce business requirements in order to develop configuration specifications for required system changes. Assist the business with clarifying requirements and identifying alternative solutions.

In addition to supporting your team, you will support the Business Analyst, Technical Analyst, Development and Test team members throughout the System Development Life Cycle (SDLC).

**Key Accountabilities and Main Responsibilities**
- Lead of team of 8-10 people ensuring full support and guidance is provided.
- Create and maintain a ‘Customer First’ culture throughout the team.
- Ensure that established procedures and standards are adhered to.
- Complete 1-1’s and regular feedback session with each individual.
- Where required act as a mentor for more junior configuration analysts, including developing and delivering training.
- Performance manage those in need and put improvement plans in place for team members who are not meeting the agreed standards
- Assist in providing career and development opportunities by discussing goals, training and further leaning.
- Manage escalations
- Build, test and document specifications for configurations system changes.
- Provide specialist expertise on configuration design criteria to Business, Technical Analysts, Developers and test analysts for all supported Systems.
- Arrange and chair Business and Technical meetings, where required, to facilitate configuration solution outcomes.
- Complete Business Requirements where necessary and produce Configuration Specifications
- Ensure configuration solution design meets business requirements and solution is understood by Business, Technical Development and Test Teams.
- Perform peer review and sign off Configuration SDLC deliverables for other team members both before release and after production implementation.
- Perform Ad-hoc quality reviews of specs to ensure adherence to standards and that solutions being implemented are fit for purpose and sustainable
- Implement configuration changes into the production environment via scripting.
- Accurate and regular time and task recording to ensure effort expended on tasks can be monitored and reported against.
- Assist with any of the SDLC testing phases to provide clarifications and respond to enquiries.
- Assist with escalated Production Support issues and conduct root cause analysis.
- Investigate and consult on pragmatic alternatives for short, medium
- and long-term solutions to a problem.
- Provide Configuration Specification effort estimates.
- Be proactive in identifying and implementing improvements to processes and procedures within the team and greater IT group.
- Manage and balance client and stakeholder expectations and report and escalate where needed.
- Work and collaborate with third and/or vendor parties to deliver integrated system solutions.
- Logging and accessing configuration solutions within the JIRA database and thoroughly documenting the status of all client liaisons and communications.
- SQL query writing to support analysis and implementation tasks

**Experience & Personal Attributes**
- 5 or more years of demonstrable high competency as a Configuration Analyst or equivalent role.
- 3 or more years BA / Administration experience in Superannuation and/or Insurance.
- Business and/or Business Analysis product knowledge in Superannuation, Pension, Defined Benefit and Redundancy Funds highly desirable.
- Knowledge of Link Group IT's software development life cycles.
- Experience in IT or a related area desirable.
- Working knowledge of MS office products.
- Adaptability to working hours in order to meet business needs.
- Excellent verbal and written communication skills and the ability to communicate effectively in a range of styles and formats.
- Experience working in an outsourced or offshored environment.
- Demonstrated understanding of business drivers impacting IT systems.
- Knowledge of Customer Relationship Management and supporting systems and processes.
- Tertiary qualifications or equivalent experience in IT or a related field.

**What’s it like to work here?**
We’re proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people. Joining Link Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:

- Supporting you along your journey to retirement, offering