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Complaints Officer

3 weeks ago

Newcastle, Australia SS&C Full time

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:
SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here- Flexibility: Hybrid Work Model- Your Future: Salary Continuance- Work/Life Balance: Flexible Time Off- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity- Training: Hands-On, Team-Customised, including SS&C University- Extra Perks: Discounts on fitness clubs, travel and more

What You Will Get To Do:
- Support the Senior Manager, Incidents & Complaints and the business in executing the complaint management process, ensuring timely and effective resolution.- Lead end-to-end complaint management.- Conduct investigations and root cause analysis.- Prepare reports and analyse trends in complaints to identify areas for improvement.- Liaise with various business units to facilitate the resolution of member complaints.- Managing and monitoring complaints raised by members, providing support and assistance to resolve the disputes in the required legislative timeframes.

What You Will Bring:
- Experience in complaints management within the superannuation or financial services industry.- In-depth knowledge of internal dispute resolution processes and familiarity with ASIC's Regulatory Guide (RG 271).- Strong analytical and problem-solving skills- Excellent verbal and written communication skills- High attention to detail- A team player who is committed to fairness, quality and continuous improvement.- Knowledge of superannuation and systems- Ability to adapt quickly to changing environments


Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.