Duty Front Office Manager

2 days ago

Newcastle, New South Wales, Australia beBeeResponsibilities Full time $60,000 - $83,000
Job Title: Front Office Duty Manager

We are seeking a highly skilled and experienced Front Office Duty Manager to join our Guest Services team.

The ideal candidate will have excellent customer service skills, strong leadership abilities, and experience in a front office environment, preferably in hotels.

About the Role:

  • Support the Front Office Manager with daily guest services operations
  • Deliver exceptional guest experiences and build service offerings
  • Establish and maintain relationships between departments
  • Handle and resolve guest complaints or queries
  • Provide training to new team members
  • Lead, inspire, and develop the team
  • Upsell and promote hotel services

The role involves working 24-hour shifts, with varying schedules across a 7-day roster. Seasonal peaks occur during summer, public holiday, and school holiday periods.

Requirements:

  • Professional approach to customer service and a passion for exceeding expectations
  • Demonstrated leadership experience and a passion for guiding colleagues
  • Engaging personality and ability to build rapport with guests naturally
  • Ability to think on their feet and work under pressure
  • Skilled at multi-tasking and prioritising tasks
  • Understanding of complaint resolution with guest and business outcomes in mind
  • Innovative, a team player, and previous experience in a Front Office environment, preferably in hotels

Benefits:

  • Paid Parental Leave (18 weeks) and maintained superannuation (12 months)
  • 5 days Wellbeing Leave to proactively manage your wellbeing
  • Flexible work options
  • Above-award wages, paid overtime, and penalty rates for weekends and Public Holidays
  • 17.5% annual leave loading
  • Paid traineeships and leadership development courses
  • Discounted accommodation rates at affiliated hotels
  • Discounted nib Health Insurance
  • 24/7 Employee Assistance Programs
  • Free annual flu vaccinations

  • Front Office Duty Manager

    2 days ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Duty Manager Front Of House

    7 days ago

    Newcastle, New South Wales, Australia beBeeLeadership Full time $75,000 - $85,000

    About This RoleWe are seeking an exceptional Front Office Duty Manager to join our Guest Services team.This role will be responsible for delivering exceptional guest experiences and ensuring that every opportunity is taken to build upon service offerings.As a key member of the Front Office team, you will provide training to new staff members, lead by example...

  • Assistant Front Office Manager

    2 days ago

    Newcastle, New South Wales, Australia Wests Group Full time

    **About us**The Anchorage Hotel and Spa is a luxury resort located in the picturesque Port Stephens, providing guests with a stunning base for activities such as whale watching, sailing, exploring the local coastline or simply relaxing by our pools. Offering world class experiences including a showcase of the region's growing culinary reputation at The Wild...

  • Front Office Operations Manager

    2 weeks ago

    Newcastle, New South Wales, Australia beBeeFrontOfficeSupervisor Full time $50,000 - $70,000

    About the Position:This is a pivotal role that entails overseeing day-to-day front office operations, ensuring a seamless and welcoming guest experience from arrival to departure.Key Responsibilities:Oversight of front office staff performance to ensure efficient processesMaintenance of accurate trust accounting practices in line with legislative...

  • Front Office Administrator

    7 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $45,000 - $60,000

    We are a leading provider of short term accommodation in the region.The position involves all aspects of front office reception. As part of our dynamic team, you will be responsible for managing front office operations and providing exceptional customer service to our guests.Responsibilities include processing bookings and reservations, maintaining accurate...

  • Front Office Leader

    6 days ago

    Newcastle, New South Wales, Australia beBeeManagement Full time $60,000 - $80,000

    Assistant Manager RoleWe are seeking a highly skilled and motivated Assistant Manager to join our Front Office team.Key Responsibilities:Supervise and monitor the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance and Food & Beverage team.Assist and oversee the smooth and efficient running of the Hotel's operation...

  • Front Office Opportunities

    6 days ago

    Newcastle, New South Wales, Australia Crystalbrook Collection Full time

    Work effectively within a friendly, motivated team- You hold a valid drivers Licence - P2 or Above- Work for a company willing to grow your Front Office Career**Kingsley, **has transformed Newcastle's former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with Romberg's - our signature rooftop bar, Roundhouse...

  • Front Desk Professional

    7 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Title: ReceptionistThe Role:We are seeking an experienced professional to join our team in a front desk role. As a casual Receptionist, you will be responsible for managing the day-to-day operations of the reception area, providing exceptional customer service, and performing reception duties.Key Responsibilities:Provide outstanding customer service to...

  • Front Desk Coordinator

    2 days ago

    Newcastle, New South Wales, Australia beBeeFrontDesk Full time $60,000 - $90,000

    Job Opportunity: Front Desk CoordinatorWe are seeking a highly organized and detail-oriented individual to provide administrative support and manage the front desk reception area.The successful candidate will be responsible for:Managing switchboard duties and responding to inquiriesProviding administrative assistance to the business, including tasks such as...

  • Front Office Representative

    7 days ago

    Newcastle, New South Wales, Australia beBeeService Full time $36,400 - $39,600

    Front Office Representative PositionWe are seeking motivated individuals to take on a key role in our Front Office team. This position will require strong communication and problem-solving skills, as well as the ability to work effectively with guests.Key Responsibilities:Deliver exceptional guest service by providing a warm welcome and ensuring a memorable...