Technical Service Representative

Technical Service Representative_
- _ High impact, autonomous role_
- Technical and Soft skills capability
- Work for a global industry leader and be based in Melbourne
- _ Attractive Salary_
- Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments _across all the designated sectors that Solenis Diversey supplies products and services.

About us:
In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention.

With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions.

Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects.

Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

As an employee:
At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years
- Are you passionate about delivering top-tier service and solving real-world challenges? Join us as a _Technician Service Representative_, where your hands-on expertise and customer-first mindset will make a real impact across a diverse range of industries._

About the role:
This role is centered on delivering exceptional service across a wide range of industries. As a Technician Service Representative, you’ll take a hands-on, customer-focused approach to supporting our operations in key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC)

Travel is a significant part of this role, so flexibility and reliability are essential.

Key responsibilities:

- Conduct monthly customer service visits and respond to service calls, breakdowns, and repairs
- Perform installations, preventative maintenance, and equipment refurbishments
- Deliver customer training and ensure sign-off on installations and onboarding
- Maintain accurate Safety Data Sheets (SDS) and serviceable Field Test Kits and toolkits
- Monitor product usage and stock levels, reporting discrepancies to the State Manager
- Build strong relationships with Store Managers, Area Coaches, and Regional teams
- Address customer needs and complaints within defined timeframes
- Support new store rollouts and ensure mínimal disruption during installations
- Attend in-house training sessions and adhere to company policies and safety standards

About you:

- Attention to detail and accuracy
- Effective planning, prioritization, and execution
- Independent thinker with sound reasoning and problem-solving skills
- Self-motivated and able to work without supervision
- Personable and collaborative team player
- Skilled in client communication and relationship-building
- Proficient in documentation and training delivery
- If you're passionate about service, thrive in a hands-on role, and enjoy working independently while making a real difference, we’d love to hear from you. Join a team that values professionalism, integrity, and continuous improvement._

We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.

Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, color, religio