Regional Service Leader

Division: Weir Motion Metrics

Location: 37 St. Georges Terrace, Perth WA 6000

Purpose of Role: The Regional Service Leader, will lead our technical team for customer installations and support services. The role oversees current contracts, establishing and nurturing a direct relationship with customers’ counterparties. They will assist with securing ongoing projects have the proper resources and accomplish customer deadlines.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Technical Services and Customer Satisfaction: Maintain regular and effective communication with Global Support Management regarding technical issues to resolve customer needs adequately. Plan, lead and supervise the technical staff's remote or field support work. Ensure the implementation of Motion Metrics corporate technical authority guidelines, reporting results, and collaborating with the Global Development and Support & Service teams.
- Customer satisfaction: Periodically visit customers and maintain permanent communication to assess service quality and build a close relationship to optimize their service experience. Deliver the highest level of quality service and support during the installation, commissioning, operation, and maintenance of Motion Metrics systems. Regularly perform meetings to review the performance of the contract, receive feedback from customers and promote Motion Metrics products and services.
- Leadership: Lead and grow the technical team, properly planning their activities and providing them with the necessary resources and tools to perform their jobs
- Contract Administration: Participate in installations, on-site visits, and other customer-required compliance visits to the mine sites. Prepare quotations for spare parts or technical services related to the contract or those generated beyond the contract’s scope. Prepare or coordinate with others the documentation, reports, and other requirements to be presented to the client for the issuance of the payment statement. Manage and nurture the platforms for the official exchange of information with the clients in safety, performance, and reportability.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Academic degree in mining, mechanical, electrical, or electronic engineering with at least 3-year experience leading service groups and maintenance of mining equipment remotely or on-site.
- Minimum 3 years of experience as a contract administrator for mining customers.
- Possess excellent project management, time management and analytical skills and be results-driven.
- Availability and willingness to travel frequently, including extended stays in mining locations.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our

Career Page

and

LinkedIn Life Page

- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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