Implementation Consultant

At **Skedulo**, we work on leading Deskless Productivity Cloud solutions powered by AI and Machine Learning to empower organisations to manage, engage and analyse their deskless workforce, supporting the 80% of global workers who don’t work in a traditional office setting. Skedulo’s platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are in fixed location facilities or mobile field workers on the frontline.

People are the heart of everything we do at Skedulo. With a Caring First attitude, you’ll feel comfortable voicing your opinions, challenging the “usual” way of doing things, whilst learning and growing your career in the process. You’ll also be involved in working on a modern product that helps the ‘everyday person’ in the community. We are an Australian start up success story and one of the world’s fastest-growing SaaS companies with offices in San Francisco, Brisbane, Sydney, UK and Ho Chi Minh.

**Implementation Consultant**

The Implementation Consultant is responsible for performing the consultant role on Skedulo implementation projects and working with the project team to ensure a successful project delivery where the customer achieves their intended business value outcomes. This will involve collaborating with internal and external stakeholders to gather business requirements, advising around use of core Skedulo Platform / Salesforce and related best practices, perform

hands on configuration (not code) of the solution on Skedulo Platform and/or Salesforce, prepare and deliver customer-specific training on how to best utilise the end to end solution, and lead the project team in validating the solution is functional for final deployment. In this role you will be working closely with Solution Architects, Project Managers and Customers to provide consulting advice on how to get the most out of Skedulo Deskless Productivity Cloud.

This position reports to the Regional Director, Project Delivery and works closely with Project Management, Technical Development, Solution Architecture and Customer Success teams.

**Key Responsibilities**
- Assists in writing clear User Stories to outline the business requirements in customer-friendly terms under direction from the Solution Architect.
- Documenting and mapping “As-Is” and “To-be” business process requirements, using LucidChart, Visio, or similar tool.
- Provide consultation and training to the Customer on how to maximise the benefit of core Skedulo Platform to achieve their process flows, and determining which requirements best map into which core Skedulo functions based on best practices.
- Driving customer engagement in decision-making around a preferred final solution based on your advice and best practices.
- Demonstrating and presenting to the Customer stakeholder group how the proposed solution fits their requirements for example in the end of sprint demos.
- Be the go between for the technical solution as outlined by the Solution Architect and the customer stakeholders.
- Configure Skedulo Platform and/or Salesforce to meet the ‘configuration-based’ requirements and work with Skedulo Technical Development team as they complete ‘development-based’ requirements.
- Test the built solutions against the documented business requirements (alongside the Skedulo QA assigned to the project).
- Provides guidance to customer stakeholders for UAT (overview of test cases and data requirements for end-to-end testing).
- Support Solution Architect team during Discovery phases, and Project Manager during Build & Test phases.
- Working with the wider Project Team to prepare and deliver a handover to Customer Success and Tech Support teams on Project Completion.
- Assisting with clarifying how the solution is designed/built/configured during Project Hypercare period immediately following deployment to Production.
- Developing and meeting quarterly objectives (OKRs) as set forth by the project delivery team.
- Contributes to project delivery excellence, including identifying efficient methodologies that support clients in achieving their project goals.

**Requirements**:
**Your Experience**
- Must have at least 3 years experience in software business analysis or consulting
- Must have at least 3 years practical experience documenting & mapping requirements using user stories and process maps (using a formal notation methodology)
- Must have at least 2-3 years of practical Salesforce experience at an administrator-level
- Must have at least 3-5 years experience collecting business requirements from External Customers
- Must have a demonstrated ability to prepare and deliver training sessions to customers
- Must have excellent written, verbal and interpersonal communication skills
- Must have strong presentation skills at all levels of the company including C-Suite
- Must have a proven strong teamwork ethic

**Preferred Experience**

**Additional Requirements**
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