Claims Assessor

APS Level 5
- Canberra, ACT
- $81,464 - $87,093

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**Please note, this opportunity is for Ongoing APS employees only.**

**Please discuss the possibility of release with your manager before applying.**

**The Role**
As part of the Fair Entitlements Guarantee (FEG) Branch you will work in a high demand service environment to assess claims for financial assistance made by employees who are owed employment entitlements after losing their jobs due to insolvency. To assess claims you will interact directly with the Australian public and work closely with insolvency practitioners managing the affairs of insolvent employers. Reporting to Assistant Directors and supported by Senior Claim Assessors, you will make recommendations that comply with the requirements of the FEG Act to make timely and accurate payments to claimants.

**Skills and Capabilities**
The FEG Branch are seeking motivated and high performing individual with a capability to manage workflow, work independently or as part of a team, and deliver under pressure and to tight timelines.

This role particularly suits people who thrive on feedback and who strive to improve their skills and capabilities.

As a claim assessor, you will have the following skills and capabilities:

- analytical problem solving and critical thinking skills
- strong written communication skills including attention to detail
- ability to communicate effectively including negotiating outcomes and timeframes with internal and external stakeholders, and explaining complex concepts, ideas and arguments to a range of audiences
- strong time management and organisation skills
- strong interpersonal skills, including a collaborative working style, good judgement and resilience
- skills in Microsoft products, including Excel and Outlook and the ability to quickly learn how to use program-based IT systems.

**The Opportunity**
This position is available to Ongoing Department of Employment and Workplace Relations and APS employees as a permanent reassignment, temporary transfer at level or a temporary performance (Acting) opportunity for a period of up to 12 months.

**Eligibility**

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window