Customer Experience Specialists

Customer Experience Specialists
- At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer & patient experiences, smarter ways of working, and building a great place to work, joining our mission to be the best pathology provider in Australia.

**About Us**

Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities.
- Laverty Pathology is part of the broader Healius Pathology Pty Ltd network of specialist pathologist practices. As such, Laverty Pathology has the governance and support infrastructure that comes with being part of a top 100 ASX publicly listed entity.

**The Role**

As Customer Experience Specialist you will be working in fast paced environment and will be the go-to team for all phone calls through to Laverty regarding patient results. You will be working full time hours across shifts between 7am to 9pm.
- You will be reporting to the Customer Experience People Leader, you will be using your excellent communicating and listening skills to liaise with a range of both internal and external stakeholders including Patients, Doctors, Vets, Health Care Professionals, Commercial Clients, and Internal Customers.
- As part of this team, you will have the opportunity to make an impact and will be coming in to work every day with purpose as you make a real difference to the health of patients across NSW.

**What You Will Be Doing**

Your key responsibilities will include:

- Answering a high volume of calls and creating an exceptional experience to both internal & external stakeholders
- Prioritising important and urgent interactions to ensure optimal health and business outcomes, such as clinically significant results
- Ensuring high levels of satisfaction, experience and customer advocacy
- Being the first point of contact to resolve complaints and
- Maintaining Consistent compliance with all policies and procedures ensuring efficiency, productivity and accuracy
- Actively identifying and proposing innovation and change opportunities and participate in a culture of continual improvement

**What Type of Person Will Be Successful**

**About You**
- You will be an entry level customer service professional or have 1-2 years of experience in any setting of customer service, with empathy and a desire to work for a meaningful industry, as you make a difference to the health of patients across NSW.

**These are the type of attributes & skills you would possess**:

- Exceptional communication skills both verbally and in writing as you work closely with team members and other departments
- Experience in a customer service environment, this may have been in any industry
- A great team player
- You enjoy working in a fast-paced working environment
- Ability to follow protocols and procedures and a high level of attention to detail
- Ability to communicate effectively with team members and other departments both verbally and in writing
- Basic IT skills and ability to pick up new systems
- .

**Benefits, Perks and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits & perks including**:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our Commitment to Diversity And Inclusion**

Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

**Healius is committed to responding to every applicant.