
Customer Experience Manager
14 hours ago
Leading a customer-centric approach is essential in this role, driving exceptional experiences across contact centre operations.
The right candidate will have proven experience in managing people and teams with a focus on performance while maintaining a positive and collaborative team culture.
- Leadership & Strategy
- Set and deliver operational strategies that meet KPIs and business objectives.
- Work with Customer Solutions teams to ensure consistent service delivery.
This leadership position requires a strong understanding of key contact centre metrics and performance drivers.
What You'll Bring
- Proven experience in leading contact centre operations.
- Advanced Excel skills and data analysis capabilities.
- Excellent communication and presentation skills.
- Ability to influence stakeholders and drive strategic initiatives.
Benefits
- Flexible work arrangement options.
- Opportunities to lead projects and drive change.
- A supportive, inclusive, and diverse team culture.
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