Customer Experience Agent

3 days ago

North Strathfield, Australia The Arnott's Group Full time

Department: Quality & Safety - ANZ
- Location: North Strathfield, NSW, AU, 2137
- Job Function: Supply Chain - ANZ
- Employment Type: Full time

**The Arnott’s Group**

The Arnott’s Group portfolio of brands continues the **160-year** legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world.

**About the Role**

We are currently seeking a Customer Experience Specialist to join our team on a **12 month fixed term contract.**As a Customer Experience Specialist, you’ll handle consumer enquiries and complaints with empathy and professionalism, ensuring satisfaction and loyalty. You'll also report key feedback to internal teams to help drive product and service improvements.

**Our Culture**:
We stand for high performance with integrity and find moments of pride and celebrate the wins gained from our collective effort. These are part of our culture and the cornerstones of The Arnott's way. When you join our team, you can expect to experience a real sense of belonging, be empowered with accountability, be recognised for your contribution, collaborate with great people.

**What your day looks like**:

- Ensure accurate and timely documentation of all consumer interactions within the customer service system.
- Communicate relevant consumer feedback to cross-functional teams to support continuous improvement of products and services.
- Collaborate with manufacturing sites and external partners to investigate and resolve consumer issues effectively.

Maintain up-to-date communication templates, support brand initiatives, and deliver regular insights through consumer feedback reporting.

**The Ingredients for Success**:

- Strong interpersonal skills with a collaborative mindset and a commitment to customer service excellence.
- Skilled in negotiation, active listening, and effective problem-solving.
- Demonstrates patience, integrity, and composure in high-pressure situations.
- Proficient in written communication with keen attention to detail.
- Results-driven with a proven ability to meet and exceed goals.

**To Apply**:
We value diversity in our workforce. If you require any reasonable adjustments, please inform our team so that we can work together to support your needs throughout the recruitment process.
- We do not accept unsolicited resumes from agencies

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