Associate Director Patient Feedback and Liaison

6 days ago

Melbourne, Australia Alfred Health Full time

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Associate Director, Patient Feedback and Liaision**:

- ** Full Time, 80 hours per fortnight**:

- ** Permanent - Ongoing**:

- ** Alfred location**:

- ** Staff benefits**

**DEPARTMENT**

The Patient Experience and Consumer Engagement Program (PECEP) supports the organisational implementation, monitoring, and evaluation of the Patients Come First Strategy.

The PECEP includes the following portfolios:

- Aboriginal Health
- Consumer and Community Participation
- (includes National Standards)
- Patient Information and Feedback Systems
- Diversity, including cultural and linguistic diversity (CALD), lesbian, gay, bisexual, transgender, intersex, and queer (LGBTIQ), disability and all other minority groups with potential unmet needs.
- Volunteer Program (The Alfred and Caulfield Hospital

**THE ROLE**

An exciting opportunity has arisen to join the dynamic and innovative Alfred Health PECE team. The focus of the Associate Director is to provide operational leadership to the Feedback and Liasion service by developing and implementing systems and processes that are innovative and promote a culture committed to improving the patient experience. A key function of the role is to support the organisations commitment to continous improvment by learning from feedback.

We are looking for a person who possesses strong analytical and leadership skills, experience in managing and supporting staff development, and the ability to lead in organisational change.

This role will work in partnership with internal and external stakeholders to identify and direct safety improvement strategies related to improving the patient experience.

**QUALIFICATIONS/EXPERIENCE REQUIRED**
- Excellent interpersonal and communication skills including written and verbal presentation skills,
- The ability to work in a consultative and effective manner with a wide range of stakeholders, including a variety of staff, patients, carers, and families.
- Project management experience, demonstrating a clear understanding of evaluation and ability to measure outcomes to achieve objectives
- Strategic analysis of data and trends to identify and targeted quality improvement strategies.
- Able to be flexible, adaptive, and responsive in an agile environment
- Ability to work autonomously.

**BENEFITS**:

- Salary packaging
- Novated leasing
- Easy public transport access

**Inquiries: Katrina Lewis, Director, Patient Experience & Consumer Participation on (03) 9076 2409**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19. This is in accordance with the Vaccination of Health Care Workers (COVID-19) Directions - Health Services. All Alfred Health employees are required to be vaccinated against influenza. This is in accordance with the Mandatory Vaccination of Health Care Workers (Influenza Vaccine) Directions - Health Services Establishments for influenza.

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