Consumer Liaison Officer

3 hours ago

Melbourne, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing
Reference: 71170

**Consumer Liaison Officer**
- ** Key member of the growing Patient Experience and Community Engagement team**:

- ** Work directly with consumers and carers to seek feedback and to acknowledge and clarify concerns**:

- ** Ensures that RMH listens to and partners with consumers, and effectively responds to feedback**
- The Consumer Liaison Team sits within the Patient Experience and Community Engagement directorate, with very close links to the Quality and Improvement directorate. Reporting directly to the Consumer Liaison Manager, the CLO will be well-supported within the team. This is a period of growth for the team, with associated opportunity to contribute to improvements in service.**Your new role**:

- Liaise directly with consumers to receive feedback, ensuring equity of access to the feedback system
- Partner with the accountable clinicians / manager to manage a caseload and effectively respond to feedback
- Engage with the Statutory Duty of Candour process
- Build capabiltiy in feedback management across RMH
- Contribute to quality improvements with the service and RMH

**About you**:

- You have a genuine passion for listening to diverse voices, and for effective partnership
- You have a commitment to seeking resolution to challenging issues
- You have some hospital or health-related experience and are looking to develop further skills
- You have very effective communication skills

**Benefit of working with the Royal Melbourne Hospital / NorthWestern Mental Health**:

- Career progression opportunities to suit your professional development goals.
- Work in a well-supported, growing team
- Salary packaging, onsite car parking and, close to public transport.**Interested?**

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.-
- Interviews for this position may commence prior to the closing date for this position.

  • Consumer Liaison Coordinator

    4 days ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Occupational Health and Safety Reference: 21770 **ABOUT THE **ROLE**:Consumer Liaison Coordinator **Summary of the role**:The Consumer Liaison Coordinator will provide seamless feedback management and resolution in...

  • Consumer Liaison Manager

    2 weeks ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing Reference: 67265 **Consumer Liaison Manager** - Join our friendly Community Engagement and Patient...

  • Quality Partner and Consumer Liaison Officer

    2 weeks ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Nursing Reference: 56655 **Quality Partner and Consumer Liaison Officer, **Jessie McPherson Private Hospital** **Monash Medical Centre, Clayton** - Impact patient...

  • Aboriginal Liaison Officer

    4 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your knowledge and understanding of the Victorian Aboriginal community to provide support and advice to Regulatory Services. - Ongoing, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 4: $90,067 - $102,192 plus superannuation. About the Business Unit Consumer Affairs Victoria (CAV)...

  • Patient Liaison Officer

    4 days ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time, Part time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial, Finance, Human Resources Reference: 69929 **PATIENT LIAISON OFFICER** - ** Fast paced Customer Service role in busy Public Hospital setting**: - **Help drive...

  • Patient Liaison Officer

    3 hours ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial Reference: 75053 **Patient Liaison Officer** - Patient Liaison Officer at Tertiary Hospital - 5 weeks annual leave plus monthly ADO - We are looking for a motivated and...

  • Disability Liaison Officer

    3 hours ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time, Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Community Services, Health and Allied Health, Other, Medical, Nursing, Aged Care Reference: 47053 Austin Health is the major provider of tertiary health services, health...

  • Departmental Liaison Officer

    2 days ago

    Melbourne, Victoria, Australia Department of Premier and Cabinet (Vic) Full time $80,000 - $120,000 per year

    An exciting and unique opportunity exists for a talented and passionate individual to join the Office of the Secretary as a Departmental Liaison Officer (DLO) at the Department of Premier and Cabinet.The Office of the Secretary supports the Secretary's leadership of DPC and the VPS. The Office also manages the DLOs for the PPO and other portfolio Ministerial...

  • Aboriginal Hospital Liaison Officer

    2 days ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent Part Time, 48 hours per fortnight**: - ** Community Development...

  • Melbourne - Customer Liaison Advisor

    4 days ago

    Melbourne, Australia Percepta International Full time

    Melbourne - Customer Liaison Advisor AU-VIC-Melbourne **Description**:** Position Summary** **Duties and Responsibilities** - Preliminary assessment of customer legal entitlements under the Australian Consumer Law (ACL) via letters of demand received from customer’s legal representatives. - Draft and finalise response to letters and confirm with Legal...