Customer Service Representative

4 days ago

East Melbourne, Australia IXOM Full time

East Melbourne, VIC, AU, 3002- PermanentThe name IXOM may be new to you (it’s only a few years old) but as an organisation we’ve been around for over a century. We now have more than 1,100 employees across 10 countries, so far.

IXOM is a market leader in water treatment and chemical distribution in Australia and New Zealand, with an increasing presence throughout South East Asia and North America.

Every day, we provide solutions to a range of industries including dairy, water, and food & beverage.

Chances are, we are already part of your everyday life, in some way or another.

**Your role**

Due to internal promotion, we are currently searching for enthusiastic Customer Service Representatives to join our team based in either our Melbourne Head Office or Sydney Villawood Office. We are recruiting for multiple positions one Permanent and one Fixed Term Parental leave cover. Both Melbourne and Sydney locations have great teams on site and will offer the support and training to help you get equipped to hit the ground running with all things Ixom

At IXOM, our customers are the most integral part of what we do. Alongside a complex warehousing, logistics and supply chain function, the Customer Service teams are responsible for ensuring all our customers get end to end support. To be successful in this role you will be eager to learn, driven, and have excellent organisation & communication skills.

**Your responsibilities**
- Manage the customer order process (end to end)
- Ensure the accurate delivery of the right product to the right customer
- Build and maintain excellent customer relationships
- Accurate recording and processing of all orders
- Monitor orders and take a proactive approach to resolve any potential problems
- Provide outstanding customer service
- Develop and maintain collaborative, cooperative and effective relationships with internal stakeholders

**Your skills & experience**
- Have customer service experience, either phone based or face-to-face
- Be a good team player
- Ability to think on your feet and problem solve
- Strong written and verbal communication skills
- Strong time management skills
- Excellent attention to detail
- Ability to work in a fast-paced and demanding environment

**Your benefits at IXOM**

For a start, you’ll work for a large successful global organisation, where you’ll not only earn a competitive salary, you’ll have access to an Employee Assistance Program, a Recognition Program, and a range of health and benefits discounts. You’ll be provided with ongoing learning and development to meet your professional needs.

What’s more, you’ll find yourself working with a flexible, diverse, and inclusive workforce.

**Your next step**

Please note that you must have full working rights to apply.

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