Customer Support Representative

**Exclusive Opportunity for a Customer Support Representative / Parts Interpreter**

*** Job Share / Part Time Employment Now Available**

Komatsu is the world’s largest original equipment manufacturer of mining, construction and utility equipment and are committed to the development of people.

**What is a Customer Support Representative (CSR)?**

As a CSR you will provide assistance to both internal and external customers with all parts quotes, sales and order tracking. Along with liaising with local vendor and transport providers to best support our customer’s needs, ensuring that the operational standards set by our Komatsu Customer Support Charter are met and exceeded.

**What are the career pathways for a CSR at Komatsu?**

Upon completion of your CSR Apprenticeship, you will have the skills and ability to further your career with Komatsu as a:

- Komatsu Customer Support Centre Team Leader & Supervisor
- Customer Support and Sales Representative
- Parts & Service Advisor
- Fleet Manager
- New Machine Sales
- Parts Planner
- Regional Parts Manager
- Business Systems Trainer

**The Opportunity**:
We are seeking expressions of interest, to commence a Certificate III in Automotive Sales on a part time basis / job share arrangement.

Throughout the 3+-year program you will receive first class training in state-of-the-art facilities, working on some of the most innovative and advanced equipment ranges globally. You can expect to learn from the industry’s best within a safe and supportive environment that promotes development.

These are permanent part-time positions with employment opportunities upon completion, perfect for those looking for employment that compliments their lifestyle.

**What we are offering**:

- A nationally recognised qualification - Certificate III in Automotive Sales
- Complimentary to gaining your trade, you will also gain unit credits for a Certificate IV in Business
- Hands-on training with state-of-the-art technology and tools
- Access to Komatsu specific training programs
- Permanent part-time employment which allows you access to all Employee Benefits - more information here
- Incredible flexibility within the role to ensure your employment compliments your current lifestyle
- Career planning and future pathways guidance

**What we are looking for**:

- A genuine interest in pursuing a career in your chosen trade with Komatsu
- A willingness to commit to structured, classroom based and, on the job, field training
- Demonstrated effective interpersonal skills highlighting genuine empathy towards the customer
- Strong problem solving skills
- An aptitude for technical/mechanical work
- Well-developed written and verbal communication skills
- Someone with a strong, ongoing commitment to workplace health & safety
- Ability to work collaboratively in a team environment

**The Benefits**:

- 12 weeks paid parental leave for primary carers
- Ongoing training and upskilling with access to the latest technologies with a global OEM
- Strong, encouraging team culture and the opportunity to learn from the industry’s best leaders
- Health & Wellbeing - Corporate rates on health insurance
- Discounted electronics - Apple, DELL, Microsoft and more
- Employee Referral Program
- Flexible working hours

**We are an equal opportunity employer and value a diverse workforce; recognising the innovation and competitive advantage it creates.**
- Komatsu offers a zero-harm culture in the workplace, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._

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