Customer Care Consultant

5 days ago

Sydney, Australia Blackwoods Full time

**Customer Care Consutlant**
- **Great career development opportunity for an ambitious person**:

- **Outstanding employee benefits + Great salary package**:

- **Newcastle Location + Monday to Friday full time hours**

We are looking for an enthusiastic inbound **Customer care consultants **to join our team of passionate customer service representatives based in **Newcastle **to provide an exceptional level of service to all customers.

**Your key responsibilities include but not limited to**:

- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated time-frames
- Take ownership in continuing and cultivating all customer interactions

**What you will need to succeed**:

- Previous experience in a high-volume call centre environment
- Outstanding customer service skills with a ‘customer first’ approach
- High attention to detail in a fast-paced environment
- Demonstrated problem solving skills
- Clear written and verbal communication skills are essential

**What’s on offer**:

- A secure career with a proud Australian company
- Competitive salary package
- Fantastic parental leave options
- Team member discounts on company products
- The opportunity to participate in the Wesfarmers Share Plan
- Access to discounted offers from corporate partners
- Ongoing career development and training
- Work in a fun and supportive team

As part of the Wesfarmers Industrial & Safety group, Blackwoods is Australia’s leading supplier of industrial and safety products. We believe in providing outstanding service to our customers through outstanding people, service, delivery and products.

**Are you ready to start your career with an Industry leader? APPLY NOW

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