Customer Care Consultant

4 days ago

Sydney, Australia Angle Auto Finance Full time

The role Customer Care Consultant is responsible for providing personalised and timely help to Angle Auto customers in moments that matter. This means connecting with the customer and providing personalised service, building trust by being open and honest, listening and understanding their situation.

**Key Responsibilities**

- Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by working closely with cross-functional teams across the organisation.

- Manage record keeping and quality of data input.

- Provide administrative process assistance to relevant teams.

- Contribute to our customer service experience through innovation, productivity and efficiency to drive a customer focused culture to improve the customer experience.

- Proactively manage service and provide documents requested for Payout Letters, Statements, Finalisation Letters, Amortisation Schedules, Copy of Contracts etc.

- Service existing customers account maintenance enquiries for update address, phone number, bank account details etc.

**Qualifications & Experience**

- Tertiary qualification in Administration, Business or similar is beneficial, but not essential.

- Prior experience in a customer focused role - retail, contact centre etc.

- Strong verbal and written communication skills.

- Highly developed and professional interpersonal skills, including strong relationship development skills.

- Ability to connect with customers, build a relationship and lead the conversation to the right solution.

**Employee Benefits**

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

- **B**irthday**leave**:Enjoy a day off on your birthday, because you deserve it.

- **Health and wellbeing leave**:Take some well-deserved ‘me’ time, because your health comes first.

- **Volunteering day**:Make an impact with a day dedicated to giving back to the causes you care about.

- **$500 ergonomic equipment reimbursement**:Invest in comfort and productivity with support tailored to your work setup.

- **Employee rate program**:When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.

- **Paid parental leave**:Be there for life’s most important moments with time to support your growing family.

- **SPARK**:The employee benefits program that gives you everything from discounts to wellbeing support.

- **Purchased annual leave**:Gain extra flexibility by purchasing additional leave.

- **Diversity flex leave**:Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

**We'd love to hear from you**

Select the 'Apply' button to send your resume through to the Talent Acquisition team.

**Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.

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