Casual Front Office Receptionist
2 days ago
*
Reporting to the Assistant Manager and General Manager you will be responsible for:
- Providing a personalised service and experience for our guests to enjoy
- Recognising and welcoming regular guests
- Checking guests in and out
- Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner
- Addressing guest requests and handling guest complaints in a positive manner
- Ensuring service provided by to guest is to hotel standards
- Previous Front Office Reception experience preferably in a hotel
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Intermediate computer skills - Word, Excel, PMS and Outlook
- Previous experience with Fidelo or Opera desirable not essential
- The flexibility to work shifts including early mornings, evenings and weekends
**Job Type**: Casual
**Salary**: $21.14 - $35.06 per hour
**Benefits**:
- Employee discount
Schedule:
- Afternoon shift
- Morning shift
- Night shift
- Shift work
Work Authorisation:
- Australia (preferred)
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