Customer Care Agent/ Receptionist

2 days ago

St Peters, Australia SHEIKE & CO PTY LTD Full time

At SHEIKE, we celebrate everybody and every day, no matter the event. Join our bright, bold team committed to delivering exceptional everyday interactions, no matter what the role._

An incredible opportunity has come up to join the team at SHEIKE as a Customer Care Agent/ Receptionist. You will act as a central point of contact for managing, responding to, and resolving all in-store and online customer inquiries while also providing support as a receptionist for SHEIKE's office. This dual-focus role emphasises providing exceptional customer service (80%) and supporting front-office reception duties (20%).

**A little about the role**- **
**Customer care**
- Act as a point of contact for managing, responding to, and resolving online and in-store customer inquiries via GIORGAS.
- Provide styling advice and assistance to customers, embodying the SHEIKE brand values.
- Champion a customer-centric mindset within the organisation.
- Cross collaborate with other departments to provide key customer metrics and insights.
- Ensure exceptional customer experiences by going above and beyond for customers and team members.
- Maintain up-to-date knowledge of products, promotions, and the SHEIKE Customer Journey.
- Work through urgent situations with precision and speed
- Investigate complex incidents resulting in finding appropriate solutions that benefit both the customer and brand
- Handle complex customer issues with speed and professionalism, ensuring accurate resolutions.
- Record customer data and issues efficiently in CRM/support systems.
- support customer experience reporting and analysis to identify trends and areas for improvement.
- **
**RECEPTIONIST/ ADMIN**
- Greet and welcome visitors, ensuring a warm and professional front-office presence.
- Coordinate meeting room bookings and office schedules as required.
- Handle deliveries, mail distribution, and office supplies management.
- Maintain a clean, organised, and professional front office/reception area.
- Provide administrative support to other departments as needed.

**A little about you...**
- Experience using GIORGAS highly regarded, but not essential.
- Experience in customer care (preferably in a call centre or retail environment).
- Warm, approachable, and service-oriented attitude.
- Ability to remain calm in challenging situations.
- Proficiency in Clavio and Shopify highly advantageous.
- Excellent written and verbal communication skills**.**

**In return...**
- Generous employee discount on our fabulous collection.
- Opportunities for career growth and development within a leading fashion brand.
- Ongoing training and support to enhance your skills and expertise
- A vibrant and glamorous work environment with a passionate team.

If this sounds like you, join our world.

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