Customer Success Specialist

**DESCRIPTION**:
As a Customer Success Specialist for AWS End User Computing (EUC), you'll be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces, AppStream 2.0, and cutting-edge virtualization technologies. You'll focus on high-impact customers who haven't yet reached 50% of their planned EUC consumption, creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes.

This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. You'll build executive relationships, lead transformational conversations, and directly impact customer success while advancing AWS's EUC strategy in the market.

Key job responsibilities
Strategic Customer Engagement & Acceleration:
Develop customized success plans for enterprise EUC adoption, engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams, coordinating with CSMs and TAMs to maximize customer outcomes.

Portfolio Management & Technical Excellence:
Manage 7+ high-value opportunities using tiered engagement models, identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300+ expertise in AWS EUC services, conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.

Partner Orchestration & Collaboration:
Identify and engage EUC-qualified partners for customer engagements, coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.

Customer Success & Advocacy:
Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities, collaborating with AWS EUC service teams on feature requests and custom solutions.

A day in the life
Morning: You're reviewing dashboards over coffee, spotting a Fortune 500 account stuck at 30% WorkSpaces adoption. Time to dig in and help them succeed.

Mid-Morning: Video call with their IT team - part detective work, part technical consulting to understand why users aren't embracing virtual desktops.

Afternoon: You're orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges. Some days you're the technical expert, others the project coordinator.

Executive Time: Presenting to C-suite, translating technical wins into business value.

Reality? You'll stretch beyond comfort zones daily - troubleshooting technical issues one moment, strategizing with executives the next.

About the team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Diverse Experiences

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

**BASIC QUALIFICATIONS**:

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing cus