Customer Success Specialist

7 hours ago

Brisbane, Queensland, Australia c726e6a0-d903-4ffd-8778-8588bdb51cbf Full time $60,000 - $90,000 per year

About the company

Established over 20 years ago, this Yatala based company has developed an enviable reputation for design, fabrication, quality, and service.  Experiencing sustained year on year growth, they are market leaders in the manufacture of pliable thermoplastic products for fluid containment in commercial and industrial applications. Offering a wide range of innovative solutions from technical design and support to installation and final testing across numerous industries.   

About the role

Responsible for proactively maintaining existing customers. Providing support, processing quotes, and converting sales opportunities while maintaining CRM accuracy. Reporting to the Sales Manager, this is an office-based role with some travel to key clients and trade shows from time to time.   

Duties

  • Maintain relationships with existing key customers
  • Provide bespoke support and solution selling
  • Manage & quote new opportunities that are generated through inbound leads & enquiries
  • Conversion / administration of sales opportunities from quote to order
  • Provide market intelligence and customer feedback as required
  • Record, manage and maintain all activities in CRM
  • Actively support and model the values of the organisation

Skills & experience

  • Sales or proactive customer service/ account management experience in a B2B environment. Ideally within construction, civil, plumbing or building related industry, however this is not mandatory as you will be well supported by a technical team
  • Flexibility / Adaptability - A proactive approach to supporting colleagues and contributing to the success of the company
  • Strong verbal and written communication
  • Ideally experience with longer lead time environments
  • CRM management
  • Strong computer skills
  • Strong time management
  • Experience working in an autonomous environment and / or with a small team

Culture

Be part of a progressive and growing company. Success has been achieved through a commitment to internally developing quality processes and staff. This is a workplace that is passionate and proud of the products they deliver. Increasing demand and recognition for the quality products they produce, and their down-to-earth approach means success will continue, ensuring a stable long-term environment.  

Benefits

  • Substantial & ongoing investment in equipment & people
  • Supportive, stable privately owned Australian manufacturer
  • Regarded as industry leaders who can provide solutions that others are unable to do

If you have been interested in roles such as Technical Sales or Internal Sales Consultant, this position would be an ideal match for you.  

How to Apply

Please click Apply or send your CV quoting Ref to Confidential enquiries welcomed by Andrew Hill on

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