Customer Insights and Analytics Manager

5 days ago

Melbourne, Australia Intrepid Travel Full time

Intrepid Travel was born in 1989 with the simple mission to create positive change through the joy of travel.

More than 34 years later, we’re proud to be the world’s largest travel B Corp with more than 1000 small group trips in over 100 countries. After all these years, we’ve stayed true to our mission, ensuring our adventures are good for the places we go, good for the communities we visit and good for our travellers. That’s why we carbon offset all our trips and support local communities but we’re not stopping there. We want to be the best travel company not just in the world, but for the world.

**The world needs more Intrepid people**:
As our Customer Insights & Analytics Manager you’ll look holistically at our customer's journey, marketing, brand, and sales to drive the business forward using valuable data & insights.

Every day will be different, with innovative exciting projects to take on, you’ll lead the insights strategy across the customer team, working in collaboration with brand, advertising, and CX. You’ll be responsible for building a framework to help make decisions across our customer journey, managing the customer insights tech stack, including Google Analytics, Qualtrics, and tag management. Also, as our go-to person for all customer data questions - Communication and collaboration will be among your strengths as you will work with a variety of teams, regions, and departments.

This is a full-time permanent role based out of our HQ on Collins Street in Melbourne and offers lots of flexibility for hybrid working.

**Some of the experience you’ll bring with you may include**:

- 5+ years experience in a similar role with transferable skills
- Quantitative analytical experience working on large retail and consumer data sets
- Understanding of advanced analytic techniques, and proven experience in data programming languages
- Ability to collaborate with global teams across a range of functions

You’ll have excellent data visualization and storytelling skills and be able to tap into that curious side of yourself to bring innovation to everything you touch. Most importantly, you’ll ensure every day you approach work by sharing in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility.

**A bit about our people**:
**Work perks**:

- We offer flexible work options, including work-from-home, and work from anywhere in the world for up to 4 weeks a year
- Employees receive a free Intrepid trip every year As well as generous discounts available for families, and close friends
- 5 extra days of leave annually, for use when travelling on an Intrepid trip
- Our global leave benefits are aimed at supporting gender equity, so we offer a minimum of 10 weeks of paid parental leave for all parents, and other additional leave provisions.
- Access to incredible e-learning platforms, and professional development via our Elevate Mentor program
- We provide an Employee Assistance Program, a 24/7 service that offers counselling for you and your family
- We want to support the causes that are important to you, that’s why we offer 20 hours of volunteer leave every year.

**Salary**: $130,000.00 - $145,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Paid volunteer leave
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Annual bonus

Work Location: Hybrid remote in Melbourne City Centre, VIC 3000

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