Customer Success Manager, Analytics

Company Description

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable.

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your client needs and requirements. You'll use this knowledge to develop in-depth analytics and create compelling stories that deliver the insight to drive business growth.

**Job Description**:
**Customer Success Manager, Analytics & Insights**
- Engage and build a win/win relationship with clients, where NielsenIQ supports clients in their strategic priorities and clients perceive NielsenIQ as their main data partner
- Understand clients’ strategy, needs, business questions and growth opportunities
- Generate and deliver impactful insights with actionable recommendations to clients to help them to develop strategies to grow their business
- Manage client expectations regarding analytic requirements and commitments to ensure high service level and client satisfaction
- Work closely with clients and internal stakeholders to align timelines for delivering analyses, achieving key milestones and desired outcomes
- Create and share thought leadership with clients to raise NielsenIQ’s profile and engage with their broader teams
- Build strong knowledge about NielsenIQ services and broader FMCG industry, acting as an expert on FMCG trends
- Maintain a high level of client satisfaction measured through NPS survey

**Support account development via consultative selling**
- Identify business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.
- Work with Commercial team to include Service Model elements in contract renewal with clients from the planning stage
- Responsible for identifying opportunities through day to day engagement and handling off to Commercial teams for further stages.
- Support Commercial teams in client meetings when advanced knowledge is needed to showcase NielsenIQ Capabilities

**Revenue Responsibility**
- Responsible financials wrt to managing client contracts, encouraging renewal of contract and meeting growth revenue target for NielsenIQ Business
- Partner with business teams for small and medium size businesses for generting leads and preparing proposals for sales

**Qualifications**:

- Years of experience: 3 or more yrs experience with very good knowledge of specific measurement or data analytics tool
- Deep awareness of market conditions and client business environment
- Strong planning and servicing skills
- Experience working with clients to solve business issues
- Strong communication/presentation and interpersonal skills.
- Ability to design solutions (both standard and non-standard) to answer client business issues.
- Consultative skills
- Desirable - An understanding of Nielsen Practice portfolio and interconnectedness of the different solutions.

Additional Information
**Life at NielsenIQ...**

At NielsenIQ, we’re proud of our diversity - our Australian and New Zealand offices alone are made up of over 50 cultures and nationalities

We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NielsenIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates to engage, include and decide in order to move swiftly and boldly while keeping our clients at the heart of everything we do.

**But wait, there’s more**

We believe in a good work/life balance and offer an extensive range of flexible working options for all associates. We also offer several leave options such as Parental Leave, Volunteer Leave, Birthday Leave, yearly bonus leave initiatives and much more. We also provide a range of programs and activities for associates to join year-round that encourage good health, wellbeing, networking and community engagement

All of our NielsenIQ employees get access to corporate discounts with companies such as Bupa, Sunsuper, and HSBC, and, we also offer a generous yearly study allowance for those wishing to further their education in a field related to their role or our company.

**About NielsenIQ**

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of