Customer Service Executive

2 weeks ago

Sydney, Australia Informa Connect Full time

Company Description

Home to over 1,000 talented and passionate individuals, Informa Connect is a global business which delivers world-class live events and outstanding digital content to markets across 30 countries. From Biotech and Pharma to pop culture, we connect hard and fast with businesses to create exciting on-demand experiences who expect the very best.

It’s fast-paced and freedom-focused. Which means you’ll have the space to bring ideas to life and see the impact of your hard work in real time. If you’re looking to make a difference, you’ll find the support you need at Informa Connect - our community works together to deliver amazing results and will celebrate in your individual success. Move forward, move fast.

**Job Description**:
We currently have an exciting opportunity for an enthusiastic Customer Service Executive to join our hardworking Customer Service team part-time. Reporting directly to the Customer Service Manager, your primary focus is to provide exceptional customer service to our internal and external conference customers, with an emphasis on timely, accurate and professional delivery.

This role manages multiple competing priorities on a daily basis which means you will be a fast learner, agile, highly organised and have the ability to work effectively as part of a team to achieve individual, team and departmental objectives.

**Qualifications**:

- Excellent interpersonal and communication skills - verbal and written
- Exceptional multi-tasking, prioritisation, time management and organisational skills
- Strong attention to detail
- Computer literacy skills including the capacity to effectively use Microsoft Office, specifically Outlook, Word and Excel
- Flexibility and willingness to learn with ability to show initiative
- Previous administration experience would be an advantage
- Previous SAP experience (preferable)

**Main Duties & Responsibilities**
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
- Adhere to the duties and deadlines set out by procedures
- Set-up of event information in the registration database
- Listen and understand client requests, take ownership of queries and proactively follow through to resolution
- Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events
- Ensure tasks are completed to the agreed standards of quality and within the agreed service levels - follow procedures and checklists

Additional Information
**About the Role**
- 12-15 month Fixed Term (maternity cover)
- Part Time 3 days per week - working hours are (22.8 hours) worked between 8.30am to 5.30pm (either 8.30-5.00 or 9.00-5.30)
- Ideally available days to include Monday, Wednesday and Friday

**Why work for Informa**
- Associate yourself with an aspirational and renowned industry leading brand
- A great workplace culture and environment
- Competitive salary
- A day off for your Birthday

**Additional Information

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