IT Change

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Success in this role relies on your ability to translate complex technical information into clear, everyday language that makes change accessible and meaningful for stakeholders at all levels. You’ll support the delivery of communication plans for technology rollouts or updates, assist with stakeholder mapping and engagement, and create user-friendly materials such as guides, FAQs, and intranet content. You’ll also help coordinate training sessions and feedback surveys, gather insights from impacted teams, and provide support to senior change managers and project leads throughout the change process.

Key Responsibilities- Plan and execute change and communication strategies for projects delivered by Group IT.- Collaborate with project teams to develop communication materials and support resources.- Engage with stakeholders to identify and document change impacts across process, technology, operating models, behaviours, and culture.- Coordinate multi-channel communication forums to ensure project readiness and user engagement.- Provide guidance and support to project teams, end-users, and stakeholders.- Contribute to building team maturity and capability in communication and change execution.

Measures of Success- Tailored and effective communication and change strategies- Clear articulation and documentation of organizational change requirements- Timely development and delivery of engaging communication materials- Open stakeholder communication and feedback incorporation- High-quality outputs and quick turnaround on requests- Strong working relationships across teams

To be successful in this role, you will bring:
- 4-5 years’ experience in change and communications within large organizations- Excellent verbal and written communication skills- Strong stakeholder engagement and influencing abilities- Experience supporting technology change initiatives- High adaptability and the ability to manage competing priorities- Strong facilitation and presentation skills- Proficiency in building relationships across multiple organizational levels- A talent for simplifying technical content to ensure understanding and engagement.

Qualifications- Undergraduate or postgraduate degree in Communications, Marketing, Journalism, or Change Management would be advantageous.- SharePoint development exp.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.