IT Service Desk Analyst

20 hours ago

Melbourne, Australia Milestone IT Full time

Immediate Start
- Healthcare domain
- Excellent career progression

Milestone IT is currently working with this brilliant organization that right now has an exciting opportunity for an experienced IT ServiceDesk Analyst to join a great team.

Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.

**Key Responsibilities include**:

- Providing IT support over the phone
- Providing first-level support and logging the tickets
- Provide excellent customer service
- Providing hands-on hardware and software support
- Installing, moving, adding, and changing equipment and software
- Maintenance of the Client's Network
- Performing proactive and reactive troubleshooting to identify potential problems

**Skills we are looking for**:

- Detailed knowledge of the Ticketing System
- Detailed knowledge and experience of Windows 10 Operating Systems
- Detailed knowledge and experience of Microsoft Office Suite
- Detailed knowledge of Active Directory
- Someone with experience performing in a similar position.
- Friendly welcoming professional with good telephone manners.
- Well-presented, hardworking, and enjoys working in a Team
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.

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