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Team Leader, Advising and Mentoring

2 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0057063
**Location**:Parkville
**Role type**:Full time; Continuing
**Faculty**:Faculty of Business and Economics
**Department/School**:Academic Services
**Salary**:UOM 7 - $98,402 - $106,519 p.a. plus 17% super

The University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People. We acknowledge that the land on which we meet and learn was the place of age-old ceremonies, of celebration, initiation and renewal, and that the local Aboriginal Peoples have had and continue to have a unique role in the life of these lands.

**About the Faculty of Business and Economics**
The Faculty of Business and Economics at the University of Melbourne has been preparing students for exciting and challenging careers in industry since 1924. We have developed an outstanding reputation, locally and internationally, for the quality of our teaching and research. The Faculty has an active board of business leaders, government representatives and community leaders who contribute to the implementation of our vision.

**About the Role**
As Team Leader Advising and Mentoring, you will be responsible for the smooth operational delivery of the University’s Academic Advising and Melbourne Peer Mentor Program (MPMP) within the Faculty. This involves leading a team and being responsible for delivering of a series of evolving large-scale cyclic activities that focus on connecting commencing undergraduate students with a cohort of peers and a later year peer mentor, followed by a series of meetings with a dedicated academic staff member. As a university-wide undergraduate student focused initiative, this role works closely with academic staff, Student and Scholarly Services, and with peers delivering comparable activities across all in-scope faculties. This work context allows these programs to be delivered in a way that achieves an overall consistency and quality, balanced against the local context and requirements expected in a large, comprehensive university with diverse faculty operating environments.

Responsibilities include:

- Leading a team of staff to effectively deliver the University’s Academic Advising and Peer Mentoring program in the faculty with responsibility for ensuring alignment to strategic program objectives and any locally designed aspects.
- Following and contributing to high-level annual operating cycles and detailed project plans to ensure program-wide processes for degree-based Advising and Mentoring program operations are delivered, including managing local processes for including in OneCRM and accurate data provision and quality assurance.
- Collaborating with senior academic staff and professional staff including the Student Experience Manager to ensure alignment with the Faculty’s student programs for an optimal student experience
- Deliver effective local stakeholder enquiry management using the enterprise-wide platforms (OneCRM and ServiceNow) to support academic advisers, peer mentors and students including providing timely assistance, systems support, escalation and accurate referrals to appropriate services
- Recruiting and supervising casual student interns to support student experience programs

**About You**

You will also have:

- A minimum bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training.
- Demonstrated deep functional expertise in the leadership and management of complex, strategic and governance functions within a large and complex organisation.
- Excellent oral and written communication skills, with demonstrated experience in influencing and engaging stakeholders across the University in cross-functional activities to support student success.
- Demonstrated experience using software within a multi-team environment to optimise enquiry management, build knowledge, provide targeted communications, and undertake data analysis.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**_ Please note: To be considered for this role you must have current valid work rights for Australia._**

**About the University**
The University of Melbourne is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

**Benefits of Working with Us**
In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

- Flexible working arrangements, generous personal, parental and cultural leave
- Competitive remuneration, 17% super, salary packaging and