Customer Service Representative

2 weeks ago

Perth, Australia Alinta Energy Full time

**About Alinta Energy & the Role**

At Alinta Energy, we’re constantly striving to do better. Whether it’s lowering energy costs for customers, providing world class local service or sustainable energy, our aim is to be better. And to keep getting better day after day. Better for our customers. Better for Australia. And better for our environment. Working for Alinta Energy will allow you to grow your career whilst gaining exposure to industry-leading technology and develop skills to support and drive customer excellence.

We have positions available in both our East Coast and West Coast Customer Support teams. You will provide quality customer service over the phone and online, demonstrating the value of the Alinta Energy brand to customers.

All successful applicants will begin their Alinta Energy career by attending our comprehensive paid training program delivered by a team of training specialists to help set you up for success in your new career.

**Flexible Work with Local Support? That’s better**

This position is an exciting Full-Time position with a hybrid working arrangements (WFH) alongside an extremely capable, local support team at every stage of your employment.

If you’ve ever wanted to try something new or continue your career in Customer Service, now’s the time with multiple positions on offer.

**Why work for us?**
- _Kickstart a new career with an entry level role_
- _Learn new skills with_ _paid training_
- _Ongoing training and support from on-ground leadership_
- _Annual bonus and monthly recognition incentives_
- _Hybrid working arrangements combining office-based and work from home_
- _Supportive and collaborative environment_
- _Free snacks, drinks and coffee_

**Working at Alinta Energy you will have access to a range of benefits, such as**:

- _A generous referral bonus when you refer other employees to work for Alinta Energy_
- _14 weeks of fully paid parental leave_
- _Paid community volunteer leave_
- _Staff energy discount offer_
- _Salary packaging options_
- _Discount program for a range of products and services _
- _Company paid salary continuance insurance_
- _Ability to purchase additional leave_

**What you’ll be doing**:

- Handle all incoming customer enquiries, providing exceptional customer service at every interaction
- Deliver on KPIs and targets relating to sales, responsiveness, quality, and customer excellence
- Own customer queries, delivering a first call resolution and highlighting potential repeat call drivers
- Demonstrate the value of the Alinta Energy brand and services at every customer interaction
- Own and drive self-development with a can-do attitude
- Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.

Alinta Energy is a **Circle Back Initiative** employer - we commit to respond to every applicant.

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