Contact Centre Customer Service Representative

1 week ago

Jandakot, Australia ATCO Gas Full time

**Location**: Jandakot

**Employment Type**: Part-time, Permanent

**About Us**:
ATCO's Australian operations are headquartered in Perth, Western Australia and specialise in creating innovative, customer-focused energy and infrastructure solutions.

ATCO owns and operates Western Australia's largest gas distribution network, with over 750,000 connection points and 14,000km of pipelines. ATCO also operates two progressive power generation stations - in Adelaide and the Pilbara.

**What you'll do**:
Working in the Contact Centre team you will respond to Faults and Emergency and enquiry calls. This role will provide quality customer service over the phone and online while demonstrating the value of the ATCO brand to our customers.
- Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction.
- Deliver critical metrics and targets relating to responsiveness, quality, and customer excellence.
- Own customer queries, deliver a first call resolution and highlight potential repeat call drivers.
- Demonstrate the value of the ATCO brand and services at every customer interaction.
- Own and drive self-development with a can-do attitude.
- Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.
- General ad-hoc office duties

**Skills & Experience**
- A passion for customer service coupled with excellent communication skills, both written and verbal
- Strong analytical and problem-solving skills with the ability to fault find.
- You have a proven track record to work autonomously and as part of a team with proven time management skills to effectively deliver multiple priorities.
- Accurate data entry skills
- Ability to multi-task in a busy environment

**What we offer**:

- Access to additional purchased leave
- Novated Lease and Car Benefits
- Employee Share Purchase Plan
- Access to corporate discounts, including health insurance, banking and fitness clubs.
- Become a member of the Energy West Social Club
- Access to ATCO's Employee Assistance Program

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.

  • Inside Sales Customer Service Representative

    3 days ago

    Jandakot, Australia REMONDIS Australia Full time

    **Who we are**: REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’re a leading player in environmental sustainability and the circular economy and we’ve just celebrated 40 years in...

  • Automotive Service Advisor

    2 weeks ago

    Jandakot, Australia German Auto Service Full time

    **GERMAN AUTO SERVICE Pty Ltd** is currently looking for an **Automotive Service Advisor** to join our busy and reputable Servicing Centre in **JANDAKOT.** We are a modern automotive workshop specializing in servicing and repair of German cars like Audi, BMW, Mercedes and VW. Our focus is on providing our customers with the highest standard of service and...

  • Customer Service Officer

    2 weeks ago

    Jandakot, Australia Aveling Full time

    **About us** Aveling is one of WA’s largest private RTO’s that has beenproviding professional and practical workforce development and training for 26 years. We are seeking a highly skilled, service-oriented individual to join our team. If you can work autonomously, love talking to and assisting clients and stakeholders, then this is the role for...

  • Customer Service Officer

    1 week ago

    Jandakot, Australia Aveling Full time

    **About us** Aveling is one of WA's leading private training providers, known for our innovation, outstanding customer service and commitment to continuous improvement. This year we are celebrating 25 years in the industry! **About the role** Aveling is currently seeking a highly skilled, service-oriented individual who can work autonomously and loves...

  • Customer Service Officer

    3 days ago

    Jandakot, Australia Aveling Full time

    **About us** Aveling is one of WA’s largest private RTO’s that has beenproviding professional and practical workforce development and training for 25 years. We are seeking a highly skilled, service-oriented individual who can work autonomously and loves talking to and assisting clients and stakeholders. **What we offer** - 20% holiday bonus, an...

  • Technical Sales Representative

    1 week ago

    Jandakot, Australia Coregas Full time

    **About Coregas** Coregas is shaping the future of gases in Australia and New Zealand. As a proud member of one of the world’s leading industrial gas groups, we continue to manufacture gases locally and distribute them across Australia and New Zealand. Our compressed gases and cryogenic liquids support a wide range of industries—from construction and...

  • Inside Sales Representative

    2 weeks ago

    Jandakot, Australia REMONDIS Australia Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment? We’re looking for a **customer focused Inside Sales Representative** to join our team base at our Jandakot, WA operation! REMONDIS is one of the world’s largest recycling, service, and water companies, with a strong presence in...

  • Inside Sales Representative

    3 days ago

    Jandakot, Australia REMONDIS Australia Full time

    **Who we are**: REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000 employees and operations on four continents. We’re a leading player in environmental sustainability and the circular economy and we’ve just celebrated 40 years in...

  • Inside Sales Representative

    1 week ago

    Jandakot, Australia BGC Australia Full time

    Full time | 12 month contract | Jandakot location with on-site parking - full on-the-job training + Ongoing training and development - Extensive employee benefits: corporate discounts and well-being initiatives **About Us** Leveraging our scale and vertically integrated model, BGC is building the future for more Australians. Whether it is through...

  • Inside Sales Representative

    4 days ago

    Jandakot, Australia BGC Australia Full time

    Full-time Permanent | Jandakot Location | Free On-site Parking - Inclusive Team Culture | Ongoing Training and Development - Extensive employee benefits: corporate discounts and wellbeing initiatives **The Opportunity** If you are a good communicator, with a high attention to detail and ability to learn, we want you! As an Inside Sales Representative with...