Contact Centre Customer Service Representative

3 days ago

Jandakot, Australia ATCO Gas Full time

**Location**: Jandakot

**Employment Type**: Part-time, Permanent

**About Us**:
ATCO's Australian operations are headquartered in Perth, Western Australia and specialise in creating innovative, customer-focused energy and infrastructure solutions.

ATCO owns and operates Western Australia's largest gas distribution network, with over 750,000 connection points and 14,000km of pipelines. ATCO also operates two progressive power generation stations - in Adelaide and the Pilbara.

**What you'll do**:
Working in the Contact Centre team you will respond to Faults and Emergency and enquiry calls. This role will provide quality customer service over the phone and online while demonstrating the value of the ATCO brand to our customers.
- Handle incoming customer calls and online enquiries, providing exceptional customer service at every interaction.
- Deliver critical metrics and targets relating to responsiveness, quality, and customer excellence.
- Own customer queries, deliver a first call resolution and highlight potential repeat call drivers.
- Demonstrate the value of the ATCO brand and services at every customer interaction.
- Own and drive self-development with a can-do attitude.
- Maintain effective workplace relationships with the team and leaders to ensure positive customer outcomes.
- General ad-hoc office duties

**Skills & Experience**
- A passion for customer service coupled with excellent communication skills, both written and verbal
- Strong analytical and problem-solving skills with the ability to fault find.
- You have a proven track record to work autonomously and as part of a team with proven time management skills to effectively deliver multiple priorities.
- Accurate data entry skills
- Ability to multi-task in a busy environment

**What we offer**:

- Access to additional purchased leave
- Novated Lease and Car Benefits
- Employee Share Purchase Plan
- Access to corporate discounts, including health insurance, banking and fitness clubs.
- Become a member of the Energy West Social Club
- Access to ATCO's Employee Assistance Program

Diversity is more than a commitment at ATCO - it is the foundation of what we do. We are focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and the myriad of other characteristics that make us all different.

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