Customer Support
2 weeks ago
Customer Support Team Leader
Weir Minerals
Eight Mile Plains
Onsite
Purpose of Role: As the Customer Support Team leader for Weir Minerals Aftermarket spares, you will oversee a team of Customer Support officers.
You and your team will work together to achieve a high level of customer satisfaction and business growth.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
- Maintenance of customer master data and ownership of a select group of key customers and their requirements
- Carry out data entry including orders and quotes and overseeing credits and returns
- Suggest and implement methods to improve efficiency and service to both internal and external customers.
- Create and maintain an high quality environment that motivates your team in their performance outputs
- Complete weekly reporting on order blocks and outstanding orders
- Lead and mentor the team to achieve set KPIs across all areas required, ensuring accountability within each individual’s role
Job Knowledge/Education and Qualifications:
- Proven experience in a customer service leadership role
- Effective communication and customer service skills
- A high level of detail, time management and organisation
- Proficient in SAP or similar system, Microsoft office and CRM platforms
- Ability to understand individuals and adapt your mentoring styles to suit each individual
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
For additional information about what it is like to work at Weir, please visit our
Career Page
and
LinkedIn Life Page
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._
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