Product Management Lead

**About Ampol**

Powering better journeys, today and tomorrow.

Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with. From our origins until today, we’ve always been inspired by the role we can play in people’s lives - to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand.

For over 100 years we have supported Australians to travel far and wide, and we’ll be here for 100 more powering better journeys for today and tomorrow.

As we embark on our digital transformation, we are committed to making Ampol easier to work with and within, enhancing every interaction through innovative solutions.

Our approach is anchored in data-driven decision-making and advanced technology integration, allowing us to create seamless and personalised customer experiences that truly resonate. By prioritizing value-based decisions and outcomes, we ensure that our digital transformation will drive meaningful impact and measurable outcomes.

We are dedicated to empowering our business through technology-enabled differentiation, strengthening our foundations to build sustainable value for the future. Our team thrives on the challenge of innovation—dreaming up big ideas, questioning the norm, and tackling complex problems. Together, we are shaping a future that not only meets the needs of today but anticipates the demands of tomorrow.

Join us as we embrace this journey of transformation, committed to delivering exceptional value and experiences that make a lasting impact on our business, customers and industry.

**About the role**:
The digital team create and deliver the digital experience of Ampol Group's brands to power better journeys for our customers. We unify customer experience across physical and digital channels, build and deliver products where technology meets our customers - web, app, and retail.
- An omnichannel strategy for customers; integrating our physical and digital channels for a unified customer experience
- Product Managed Digital experiences that establish deeper connections and meaningful interactions
- Human-Centred Design for Customer and User Experience
- Centres of Excellence for the digital ecosystems where technology meets our customers - across Retailing, Loyalty Apps, and Websites

As Product Management Lead, you’ll lead the design, development and optimisation of new and existing products and experiences brought to live in our mobile apps, websites and/or other experience channels. The Product Management Lead provides people leadership to a nimble team of Product Managers who specialise in mobile app, online and other product experiences, and develops the capability of the community of practice.

**You’ll take us further by**:

- Build/develop product management capacity (immediate team and group wide)
- Defining and delivering the product strategy and roadmap for mobile apps and websites.
- Continuous delivery of value in alignment with our group strategies.
- Take responsibility for all aspects of the life cycle of a product or set of products, including long
- and short-term development and marketing. Stay abreast of trends in the marketplace to ensure the product's competitive position.
- Execute key digital product/service life-cycle activities, planning and aligning with procurement and distribution
- Developing standard processes and tooling requirements to support asset life-cycle management.
- Uncover emerging issues or needs, identifying potential causes, barriers, and key stakeholders, as well as related issues.

**We’d love it if you have**:

- Digital Product Management Experience - Including loyalty and reward programs, driving customer acquisition/retention, and building experiences that connect the digital and instore experience
- Strong commercial acumen - Able to communicate strategy and outcomes in terms of ROI
- Product Management Practice Leadership - Creating capability frameworks, coaching/mentoring, and facilitating product practice at a group level
- Experience in B2C and B2B
- Adjacent sector experience such as banking or payments

**We’ll take you further by**:

- **Our total**remuneration** is competitive.**This is across base salary, a performance incentive, employee share offers and a 25% discount on Fuel for two privately used cars
- **We are flexible**.** Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
- **We value recognition.** We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
- **Career development and learning opportunities** including LinkedIn Learning and other tailored training solutions.
- **BabyCare Package**-** financial and flexible support