Business Operations Officer

13 hours ago

Sydney, Australia NSW Department of Customer Service Full time

**BUSINESS OPERATIONS OFFICER - SafeWork NSW**

**Role title**:Business Operations Officer
**Salary Range**: $99,938 - $110,271 + superannuation and leave loading
**Duration**: Ongoing
**Location**: Parramatta
**Closing Date: 25th August 2025 (9:59AM)**

**About the Team**

**There is an exciting temporary opportunity to join the Fleet & Uniform Team within the Business Operations Unit in the role of Business Operations Officer, grade 5/6. The position will be assisting the coordination of fleet, uniform and body worn video cameras end to end process for SafeWork NSW staff liaising with multiple stakeholders and analysing process and system improvements. The role requires the movement of motor vehicles, mostly from the Parramatta office.

**Your responsibilities**
- Working in fleet management and fleet-based IT programs
- Demonstrating experience in customer service
- Coordinating records and databases
- Strong verbal and written communication skills
- Customer service orientation with effective stakeholder liaison skills
- Working in an environment with exposure to multiple stakeholders
- Thinking analytically with attention to detail

**About you**
- Ability to work collaboratively as part of a team
- Ability to work independently
- Act with integrity and provide a professional service
- Ability to keep up to date with relevant legislation, policies and procedures to provide accurate and efficient levels of support
- Resilience, flexibility and agility to be able to deal with a high volume of customer requests with shifting priorities and competing demands
- Address unforeseen issues and resolve complex enquiries
- Able to adapt processes and techniques as required
- Class A - Australian Driver’s Licence.

**What we need from you**

To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

**A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.**

Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuation

**Closing Date: 25th August 2025 (9:59AM)**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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