Rostering Support Officer

**Employment Status**: Permanent, Full-time
**Days & Hours of Work**:Monday to Friday, totalling**38 hours per week
**Competitive Salary**:Band 3 - $ 69,216.85 p.a. + 12 % superannuation
**Location**:Working across offices in Sandringham and Carnegie and some occasional flexibility to work from home

**About Us**:
We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do**:Diversity, Equity & Inclusion**, **Customer Experience** and **Results Matter**.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

**About the Role**:
Assist Rostering Officers to:

- Maintain rosters for support workers and make and respond to routine client and support worker telephone calls.
- Provide an excellent customer experience through phone contact primarily and occasional face to face contact with support workers, clients, families, agencies and internal staff.

**You will be responsible for**:

- Assisting rostering officers to ensure support workers rosters accurately reflect service requests.
- Contacting clients regarding their rostered bookings, prior to actual service provision.
- Inputting accurate service notes and information into Council's client management system in a timely way.
- Communicating with support workers to provide routine day to day rostering changes and support.

**Key Selection Criteria**:
To be successful in this role, you will bring the following skills and competencies:

- Excellent communication skills.
- Demonstrated organisational skills and ability to work in a fast-paced environment.
- Excellent attention to detail.
- Understanding of the needs of older people, people with disabilities and their carers.
- Ability to backfill rostering officers during planned and unplanned leave following training.
- Experience working in aged care in a community setting would be well regarded.

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check.
- Provide or obtain an employment-based Working with Children check.

**What we can offer you in return**:

- Generous leave provisions, including accrued time off, parental leave, up to three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
- Dedicated Staff Wellbeing programs, events and gym membership discounts.
- Learning and development opportunities so you can grow and thrive.
- A parkland surrounding the office.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.
- To discover more about the role and responsibilities review the Position Description.
- If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

**Applications close**: Tuesday September 23, 11:55pm
- Bayside City Council prides itself on its values of _**_Respect Each Other_**_, _**_Own It_**_, _**_Work Together_**_ and _**_Find Better Ways_**_._
- Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today._