Host Manager

2 weeks ago

Melbourne, Australia Saint Hotel Full time

Saint Hotel

Looking for an experienced Host Manager with a passion for hospitality.
- Be part of the opening team of a brand new venue
- Competitive and negotiable salary
- Flexible hours

Who we are:
Saint Hotel, based in St Kilda has been a landmark of Fitzroy Street since its establishment in 1915. The iconic building has recently undergone a complete restoration and refurbishment and is elated to be open to the public once again in the new year. With a heritage facade, and multiple offerings - Saint Hotel will reinvigorate the Fitzroy Street strip. The venue is split across two levels, with three bars, including a modern public bar, a semi al fresco bar and an elegant cocktail lounge. Showcasing modern Australian food with a strong focus on charcoal grill and seasonal Victorian produce, Saint Hotel will provide elevated and varying food and beverage offerings in a luxe environment. Finally, Saint Hotel extends its offer with a retail wine store where guests can also consume purchased wine on site and have access to a food menu.

What we offer:

- Be part of an opening team for an exciting hospitality project
- Truly competitive wages above restaurant award rate
- Excellent incentive programs and in house discounts
- Flexible and varied working hours
- Growth and development within the venue and role itself
- Prime St Kilda location - near the junction of Fitzroy Street and Canterbury Road, with plenty of public transport options

Experience and personal attributes:

- Ideally at least one year managing a host team, or as a Host in a high-volume, premium venue
- Experience using Sevenrooms or a similar programme is favourable
- Strong communication skills with the ability to adapt and multi-task
- Ability to thrive in a fast paced and high energy environment
- True passion for the hospitality industry and its day-to-day operations
- Highly motivated team member with a guest focused mindset
- Desire and willingness to learn and grow with a newly established venue
- A current VIC RSA certificate

**Responsibilities**:

- Managing a team of hosts who will be responsible for greeting and seating guests throughout the venue in a timely and efficient manner
- Creating and managing guest reservations via Sevenrooms
- Allocating walk-ins and communicating wait times with guests
- Have a well grasped understanding of refined service
- Ensuring a clear line of communication is maintained with management, floor, and bar staff to create and upkeep a prominent level of service standard
- Have an overall knowledge of food and beverage offerings
- Create and retain rapport with returning and new guests
- Ensuring that the host team work efficiently and effectively
- Producing the host team roster
- Assisting the Restaurant management team in conducting appraisals

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