Local Host

1 week ago

Melbourne, Australia Veriu Full time

Full-time
- Melbourne | Local Host | $22.46 per hour base rate**Job Location**: Veriu Queen Victoria Market**Job Title**:
Local Host

**This position is eligible for Employee Referral Program**

From humble beginnings, our brand was founded out of a passion for connecting travelers to the local authenticity of a location by providing comfortable and bespoke accommodation. Today, we are a multi-brand accommodation group operating 17 hotels across Queensland, New South Wales and Victoria.

Starting as soon as possible, you’ll report to the Hotel Manager. We’re a rapidly growing Australian Hotel Group in the early stages of expansion, come join our growth journey as part of our pre-opening team.

**Welcome to Veriu Queen Victoria Market**

The hotel is inspired by the vibrancy of the Queen Victoria Market The hotel of choice for corporate, long-stay and leisure travelers in the City.
- 110 Micro Apartments
- Ideally located corporate & leisure traveler hotel with the iconic Queen Victoria Market and CBD on your doorstep
- Walking distance to public transport
- 24-hour reception
- On-site gym and pool
- Conference space

**Our amazing Hotel Receptionists (aka Local Hosts)**

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

- Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
- Provide creative resolutions to complaints and problems
- Be a Local Host, knowing the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
- Respond to emergency situations in a safe and professional matter
- Identify & explore opportunities to increase the number of returning & new guests
- Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

**Joining Veriu Group**

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

- National career growth opportunities
- Accelerated development in a variety of hotel management or corporate areas
- Comprehensive onboarding & ongoing support
- The chance to join our Fast-Track junior hotel management program
- Genuine flexibility and job security
- High performing culture that values relationships & individuality, where our leadership know you by name
- Generous referral bonuses when you refer your friends to work with us (up to $1000)
- Discounts on accommodation across our network (QLD, NSW & VIC)
- Discounts on private health insurance
- Access to our Employee Assistance Program
- Plus more

You’ll thrive on our team if your approach to life is founded on strong relationships, using an ownership mindset, and driving your self-growth, all while staying true to you.

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